Customer Quality Specialist

il y a 1 semaine

Oevel, Belgique Cummins Temps plein

We are currently looking for a **Customer Quality Specialist** to join the team. The role will report to the Customer Quality Manager.

**Your tasks**:

- The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
- Develops understanding of customer expectations and requirements for quality
- Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
- Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
- Uses Customer Centric metrics to prioritize customer quality issues
- Maintains external relationships and supports developing key quality communications, in some cases communicates externally
- Contributes to process improvement efforts and may lead portions of workflows or processes
- Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
- ** Availability for regular business trips (up to 30% of working time).**

**Your profile**:

- Bachelors degree or equivalent experience required. Certified Green Belt preferred (Can be General, PPS, or 6S stats)
- Intermediate level of experience in a similar role is required.
- Customer focus experience and Customer Technical Problem Solving skills are mandatory for the role.
- Experience with Audits is preferred.
- Strong teamwork and networking skills.
- Excellent problem-solving and analytical skills, with a keen attention to detail.
- Exceptional communication skills: adept at developing and delivering multi-mode communications tailored to different audiences.
- Self-motivated, takes ownership, and capable of starting new processes from scratch.
- Experience in working with continuous process improvement.
- Flexible and open to change.
- Fluent in English, both written and verbal.

**What we offer**:

- We will welcome you in a warm environment and open work atmosphere.
- Hybrid way of working (Flexible work hours and the possibility to work from remote).
- Attractive salary package with extra-legal benefits.
- 32 vacation days.
- Variable compensation based on organizational goals.

**Job** QUALITY

**Primary Location** Belgium-Antwerp-Mol-Belgium, Oevel, Hydrogenics Europe NV

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Exempt - Experienced

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