Director, Customer Risk Management
Il y a 2 mois
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Customer Risk Management
Overview
We are currently looking for a Director, Europe Customer Risk Management reporting to the Regional Treasurer for Europe. The role is based in Waterloo, Belgium or London, U.K.
Leading a team of risk managers located in various European countries, the principal responsibility of the role consists in managing Mastercard’s Customer Risk Management (“CRM”) function for the region. Mastercard has credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates periodic engagement with senior management, Mastercard’s sales and product organizations as well as our customers.
In addition to CRM, the role also involves close working relationship with the Regulatory Affairs team in engaging with central banks and other regulators within the region, partnering with our Corporate Treasury and Settlement Operations teams to enhance settlement/treasury related processes, and developing risk management solutions for new products, e.g., crypto.
The broad responsibilities of the role and engagement with various departments outside CRM will provide great opportunities to grow your career within Mastercard.
Role
The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed in accordance with Mastercard’s policies & procedures and risk appetite. This includes, but is not limited to:
- Act as the point of contact for all CRM-related matters for the customer portfolio under the role’s responsibility;
- Performing customer credit risk underwriting analysis and presenting this to senior management for approval;
- Developing and managing appropriate protection agreements as required, and leading collateral discussions with the account managers and customers;
- Understanding and partnering with sales and product organizations to design innovative approaches to cater to customers with different business models;
- Partnering with other regional CRM teams to ensure 24x7 global customer risk exposure monitoring, and leading decision process when action needs to be taken to limit exposure;
- Managing through impacts of customer failures including portfolio transfers and license termination;
- Analyzing and reporting on the portfolio’s exposure and key risks to senior management;
- Working closely with the Regulatory Affairs team, responding to regulatory enquiries as appropriate;
- Conduct portfolio reviews and risk screening via early warning indicatos
- Partnering with Corporate Treasury and Settlement Operations teams to enhance settlement/treasury related processes
- Developing risk management solutions for new products, e.g., crypto
All About You
- Graduate degree in business or equivalent;
- Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the European payments regulation landscape are a strong plus;
- Risk mindset: ability to think outside the box and identify potential sources of risk;
- Problem solving: ability to develop innovative solutions to manage/ address credit risk;
- Ability to efficiently lead and coordinate a team remotely as risk managers are located locally with the business;
- Outstanding written and verbal English communication skills;
- Strong negotiation and influencing skills, including at the very senior management levels;
- Advanced Excel and PowerPoint user;
- Crisis management: ability to manage through a crisis under time pressure and make tough decisions with imperfect information;
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, a
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