Front Office Assistant Manager Nf-03
il y a 2 semaines
**Duties**:
- Formulate instructions and directives necessary to conduct service-oriented and cost-effective operations. Monitor labor and other expenses.
- Conduct reviews of guest comments, surveys, and operations to identify problems and initiate appropriate corrective action. Evaluate the success of programs based on customer satisfaction.
- Develop operating policies, programs and procedures for the department and submit them to the manager for approval. Provide for adequate internal controls, inventory management, and accountability for property and funds.
- Perform a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommend recruitment or reassignment actions, and selections; conduct performance appraisals and submit for approval.
- Initiate or recommend disciplinary actions; initiate recommendations for awards and pay adjustments. Ensure skill level training is developed, conducted and evaluated on an ongoing basis.
**Requirements**:
**Conditions of Employment**:
- Direct Deposit and Social Security Card is required
- Meet qualification/eligibility/background requirements for this position.
- A probation period of one year may be required.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
- Must complete Certified Hospitality Supervisor (CHS) course within one year of hire.
**Qualifications**:
- Work experience performing in the role of a night auditor or front desk clerk, to include at least one (1) year of specialized supervisory or managerial experience related to hotel management. _Demonstrated experience must be equivalent in difficulty and complexity to the NF-02 level._
- Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.
- Must be able to use a computer for word processing and data entry.
**Best Qualified Criteria**:
Best qualified applicants will:
- Possess at least one (1) year of experience of Defense Lodging System (DLS) experience.
- Possess the Front Desk Representative course from the American Hotel & Lodging Educational Institute (AHLEI).
APPLICANTS MUST ADDRESS THE HIGHLY PREFERRED in THEIR RESUME. CANDIDATES WHO DO NOT SUBMIT THE HIGHLY PREFERRED CRITERIA WILL NOT BE CONSIDERED AMONG THE HIGHLY QUALIFIED.
**Education**:
This job does not have an education qualification requirement.
**Additional information**:
**Manual Applications**:
**Pay-Band Allowances and Differentials**
- Sunday premium pay may be authorized by the Garrison Commander. **_If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay._** When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
**PCS Costs**
- Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
**Incentives and Bonuses**
- Incentives will not be paid.
**Foreign Overseas Allowances**
- Living Quarters Allowance (LQA) will not be paid.
- Post Allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR).
- Employment Overseas provides a lot of additional benefits & entitlements, for information please contact your local HR office at the address listed at the bottom of this vacancy announcement.
- Applicants must comply with the Exceptional Family Member Program, for information click here
**Please check out our Applicant Information Kit**:
**Other**:
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- THE TOUR OF DUTY REQUIRES ROTATING SHIFTWORK TO INCLUDE WEEKENDS AND HOLIDAYS.
**Overseas Employment Eligibility**
- **U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.**:
- **In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits
Review our benefits
**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.
**Applicants can claim the following eligibilities in the
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