Project Lead Customer Excellence

il y a 2 semaines


Brussels, Belgique DIRECT SEARCH Belgium Temps plein

-DIRECT SEARCH Belgium
Brussels, Belgium

Posted 20 hours ago Permanent TBD
- W
- POSTED BY
- Wei-Feng Tram
- RecruteurFollow

En tant que **Project Lead**, vous avez pour tâche de supporter et implémenter le « customer excellence » au sein des équipes afin de permettre d’atteindre les meilleurs résultats possibles, analyser et rechercher des opportunités et des initiatives d’amélioration avec les équipes concernées, de les développer et de faciliter leur mise en œuvre. Les initiatives et projets d’amélioration peuvent concerner l’expérience client, l’efficacité des processus, l’optimisation des ressources etc...

En tant que **Project Lead**, vos missions et responsabilités se situent à différents niveaux:
Projets d’analyse et d’amélioration des processus existants:

- Identifier et hiérarchiser les différentes idées d’amélioration et les traduire en projets et actions concrets qui font la différence pour le client
- Analyse des processus existant, mapping et redesign sur base de la qualité attendue au sein de l’entreprise
- Mener des projets d’amélioration de ses processus, en incluant les collaborateurs / autres départements dans le changement (SWOT, business cases E2Etout en intégrant les forces internes et les opportunités)

Projets d’innovation:

- Compréhension des ambitions de la stratégie d’entreprise et traduite en processus / flow clairs (collecte, analyse des données, calcul et reporting)
- Développer et détecter de nouvelles idées dans le but d’améliorer notre efficacité et notre service à la clientèle, développer les parcours clients idéaux afin de garantir le maximum de satisfaction.
- Mener les changements dans la manière de travailler pour évoluer vers un niveau centré sur le client (focus pas uniquement sur le changement, mais sur la transformation durable) en incluant les collaborateurs dans le changement (animation, groupe de travail, équipes pilotes toujours dans l’objectif d’intégrer la culture d’amélioration et d’innovation au sein des équipes
- Mener des projets orienté digitalisation (AI, Machine learning, IOT ) tout en gardant en œil critique sur les risques potentiels à court terme, moyen terme.

Support aux activités des équipes opérationnelles:

- Analyse des données pour déterminer de façon quotidienne les écarts / actions à entreprendre pour améliorer la performance du service
- Responsabilité sur les prévisions, le planning et la coordination des activités au sein des Operations.
- Responsabilité dans la coordination pour mener les équipes vers la standardisation et la culture de l’amélioration continue.
- Préparer / prendre le lead lors de workshop pour supporter les process de « problem solving », en dégager les opportunités pour l’amélioration continue
- Préparer, automatiser, analyser les résultats et communiquer des recommandations aux équipes afin d’améliorer la performance au quotidien
- Conseiller, guider et supporter les équipes sur le « quoi et le comment » implémenter les procédures standardisées.



  • Brussels, Belgique Umicore Temps plein

    Belgium - Brussels People & Organization People & Organization Posted on 25-03- About Umicore Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim...

  • Junior Project Manager

    Il y a 2 mois


    Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Project Leader

    il y a 1 semaine


    Brussels, Belgique Solvay Temps plein

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas, and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress, and to create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest...

  • Project Leader

    il y a 4 semaines


    Brussels, Belgique Betuned Temps plein

    **Join Contraste as a Project Leader.** - Start date: June 2024 - Duration: 24 months (with possible extensions) - Location: Brussels center - Homeworking: 2 days/week onsite and teleworking 3 days **Your challenges** The Information Systems (IS) Non-Life Data team, which is responsible for all Non-Life data analytics and reporting solutions and for some...


  • Brussels, Belgique Umicore Temps plein

    About Umicore What you will be doing As **Global HR Process Excellence and Automation Lead** you pragmatically drive global progress on process harmonization and automation within the different HR teams. The goal is to achieve a global consistent way of working in a customer oriented way supporting Umicore”s RISE 2030 strategy. **Your contribution...

  • Global Process Analysis

    il y a 2 semaines


    Brussels, Belgique DHL Temps plein

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Global Process Analysis & Customer Success Lead (M/F/x) Customer: DHL Supply Chain Grade: RCS: I Contract Type: Permanent (Full-Time) Location: UKI or Europe - CET Time zone DHL Supply Chain's global Center of Excellence Intelligent Process Automation (CoE IPA) mission is to partner with our business and...


  • Brussels, Belgique Umicore Temps plein

    Belgium - Brussels People & Organization People & Organization Posted on 25-03- About Umicore Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim...


  • Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Project Leader

    il y a 2 semaines


    Brussels, Belgique Solvay Temps plein

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas, and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress, and to create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest...


  • Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...


  • Brussels, Belgique Belfius Temps plein

    Belfius Insurance - Customer Services - Brussel - Permanent Zoek je een functie waarbij je kan uitblinken met jouw coachende en motiverende attitude en leidinggevende vaardigheden? Wil je deel uitmaken van een organisatie die volop inzet op cross-industriële samenwerkingen en de betreden paden uitdaagt? Dan is de rol van Team leader Customer Excellence...

  • Operational Excellence Manager

    il y a 4 semaines


    Brussels, Belgique Umicore Temps plein

    **Belgium - Brussels** **Rechargeable Battery Materials** **Supply Chain & Logistics** **Gepubliceerd op 04-05-2023** **About Umicore** **About Rechargeable Battery Materials** We are all on the move. Umicore’s rechargeable battery materials give people autonomy and connectivity. We are a pioneer in battery materials that give added range and...


  • Brussels, Belgique Novartis Temps plein

    2,000! That’s the number of employees at Novartis in Belgium & Luxembourg thriving daily to have an impact and reimagine medicine across our 3 sites in Belgium. Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and...

  • Java Project Leader

    il y a 3 semaines


    Brussels, Belgique Satellit Temps plein

    Our customer in the Public sector located in Brussels is looking for a Java Project Leader. Context: Taking over the management of the Payment Processing project.Development of the application is custom-made in Java, Angular and Oracle database.This project covers the recovery and processing of files from banks, the automatic and semi-manual charging of the...


  • Brussels, Belgique Amplifon Group Temps plein

    Amplifon is the global leader in the retail hearing care industry.Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound.In Amplifon we believe people are the most important component of our...


  • Brussels, Belgique Orange Temps plein

    Orange is the **next generation telecom operator **on the Belgian and Luxembourgish market and **digital transformation **is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges. **Would you like to help us make a difference for Orange Belgium’s customer...


  • Brussels, Belgique Eurofins Campus Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Java Project Leader

    il y a 3 semaines


    Brussels, Belgique Satellit Temps plein

    Our customer in the Public sector located in Brussels is looking for a Java Project Leader. **Context**: Taking over the management of the Payment Processing project. This project covers the recovery and processing of files from banks, the automatic and semi-manual charging of the payments contained in these files to company accounts, the automation of the...

  • 6 Months Internship

    il y a 3 semaines


    Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Lead Consultant

    Il y a 2 mois


    Brussels, Belgique ConexusDX Temps plein

    **Job description**: **Oracle Fusion Order Management Cloud** *** Our Client, a leader in next-generation digital services and consulting, needs an exceptional Lead Consultant to join their global team. As the Lead Consultant for **Oracle Fusion Order Management Cloud**, you will take charge of implementing innovative solutions, guiding project teams, and...