L1 Onsite Technician

il y a 4 jours

Gent, Belgique Hemmersbach GmbH & Co. KG Temps plein

L1 end user onsite support based on ticketing systems
- Belgium - Gent
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Internal career development- International environment- Job with purpose- Meal voucher- Onboarding program**Your skills**:

- L1 support experience
- Experience with ticketing tool
- Communicative and cusstomer oriented
- Fluent Dutch (Flemish) and communicative English
- Willing to be daily present at our customer site in Gent

**Your Tasks**:

- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot for end-user equipment.
- Performs remedial repairs on Desktops, laptops and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
- This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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