Second Line Technician

**Description**:
Our client in Ypres is a leading global prepress consumables and solutions provider in the packaging industry

What will you do?
- You provide technical support for printing plate processing equipment by either remote or on site support. Expected travel 50%.
- You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
- You guide First Line support technicians and/or end user through the required steps to resolve the matter or escalate it to third line support as and when necessary.
- You document the technical visits and highlight possible improvements towards design or production.
- You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database.
- You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
- You provide technical trainings to the First Line Service / distributor technicians / customers.
- You actively support the further development of remote capabilities with R&D.

**Profile**
- You are an educated technician in the field of electrical engineering, mechatronics or a comparable education.
- You are experienced in supporting equipment, either remotely or at the customer site.
- You are able to work independently, self-dependent in the team.
- You are fluent in English, knowledge of Dutch and other languages is an advantage.
- You are highly motivated, have a hands-on mentality and communicate well with other functions.
- You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming.

**Offer**
- We are a “company on the move“ - this gives you the opportunity to bring and implement your own ideas
- We offer advanced trainings to ensure personal development
- We provide you a secure job in a global company
- You can participate in a motivated and committed team
- We offer a competitive salary package including attractive benefits

**Company**

Leading global prepress consumables and solutions provider in the packaging industry