Operations Architect

il y a 2 semaines


Brussels, Belgique WESTPOLE Belgium Temps plein

Introduction

We are currently looking for an Operations Architect for our client based in Brussels.

Function

**In the Role of the Operations Architect, you will**:

- Define, describe and agree with stakeholders on the ITSM process landscape required for the target operating model;
- Define the target Operational framework spanning across people, processes and tools within the organization of the customer;
- Setup Operations Service Design framework for both the Programme and the customer's organizations itself;
- Design and oversee implementation of end-to-end IT systems monitoring solution based on monitoring integration rails;
- Set up and maintain contacts with operations units to understand operational activities, drivers, and requirements; consider operations solution strategies and alternatives for possible implementation;
- Provide operational leadership in the resolution of inter-program and inter-project issues and advice management, business areas, etc.;
- Guide the Programme and individual project teams on adherence to the designed operations architecture;
- Develop and coordinate operations architecture roadmaps and plans;
- Check compliance within the operations architecture and reinforce adherence to standards, policies, procedures, etc.;
- Perform any other task in line with the main purpose of the job

**Requirements**:
**Must have Skills**:

- Ability to manage stakeholders at a CXO level.
- Emotional Intelligence required to deal with people and influence them
- Ability to deliver consultancy services - understand customer's needs andobjectives, distil the right ideas and forge them into the Operations Architecture.
- Demonstrable ability to distil complex idea into simple concepts which can presented and conveyed convincingly.

Offer

**A permanent employee contract with**:

- Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;
- A strong learning and development program;
- A challenging environment, where collaborative working and continuous self-improvement is the key to success;
- A good work-life balance;
- A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.)

If you are a Freelance, you are also WELCOME,

"You will always find your place at WESTEPOLE"

Information

**Must have Required Qualification**:

- Hands on operations architecture and operations management experience including use of standard tools and frameworks;
- Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery organizations;
- Excellent knowledge of standards such as ITIL, ITSM (must have);
- Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders;
- Ability to work independently in specific branch of the Programme,communicate results to the Programme and analyse associated risks;
- Air traffic domain experience (Flight, Flow, Routing, Capacity planning);
- Experience in IT Operations (support and maintenance of systems) of Air Traffic Control IT systems will be considered a great advantage;
- Employed/Contracted with large organizations
- Ideally Belgium based - or ability to travel to Belgium on a regular basis for customer intimacy.
- A minimum of 10 years of relevant operations architecture and operations management experience to perform the advertised tasks;
- Experience in process mapping standards such as UML and BPMN;
- Experience in mapping business strategy to information strategy;
- Communication: Adapts communication to different situations andaudiences;
- Strategic focus: Aligns action to strategy;
- Analytical skills: Applies methodical approach to complex information;
- Problem Solving: Anticipates and solves business issues;
- Customer focus: Adapts services to respond to customer needs;
- Ability to work in a multinational and multicultural environment;
- Professional conduct in line with the corporate behaviors, i.e., result-driven, readiness to change, customer focus, integrity and team-playerapproach;
**Desirable**: Completed university studies of 4 years (Master's degree) in a relevant domain (e.g., Computer Science, Information Technology).


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