Data Analyst

il y a 4 jours


Brussels, Belgique Luminus Temps plein

Within the Data Intelligence team of the Retail & B2B department the “Customer Intelligence Data Analyst” creates value out of large amounts of data in order to support and steer Luminus’ vision with respect to retail operations and customer experience.

He/she will focus on two important tasks. First, connecting and analyzing large amounts of (internal and external) data to find new insights related to the Retail domain. As such, insights are created about a variety of topics including prospecting and marketing, sales, customer experience, digital journeys, and billing & collections. These insights are as much as possible translated into actions by working closely with the various stakeholders.

Second, he/she will be calculating KPIs and create (interactive) dashboards to display useful information related to the retail processes. As such, being close to the business stakeholders and good knowledge a business processes is a must and requires continuous investment.

The “Customer Intelligence Data Analyst” plays a central rol in the Data Intelligence Team. He/she works together with data engineers and data scientists to ideate and stimulate innovative solutions to improve effectiveness an efficiency of the Retail operations.

TASKS
- He/she acquires insights in and answers questions about the Retail activities of Luminus by means of (high-quality) data analysis.
- He/she invests in close relationships with the business stakeholders and has detailed knowledge of the business processes.
- He/she proactively uses the acquired data insights to identify and afterward implement improvements throughout the Retail processes, end-to-end.
- He/she supports the business in day-to-day operations by answering in a timely manner ad-hoc questions and by delivering data dumps and lists whenever necessary.
- He/ she spreads data and data insights through the company by enlarging the reporting portfolio in Qlik as main developer and owner of the reports.
- He/she presents data insights to the management and helps the decision making process by providing clear conclusions and recommendations.
- He/she works together with the data engineers and data scientists to optimize knowledge transfer and continuously enlarge the footprint of the Data Int. team on the Retail activities.
- He/she takes part in the operational parts of the Data Intelligence team.
- You have a strong analytical mindset with eye for details.
- You work in a structured yet agile way with focus on results.
- You love to explore and innovate. Challenges are a driver for success.
- You are a team player with customer-focus and a proactive way of working.
- You have good communication skills, both verbal and written.
- You have strong interpersonal skills and are fluent in English and Dutch/French.

BACKGROUND
- You have a MSc Degree in a business / data / technology-related field (such as statistics, data science, engineering, economics) or equivalently through training and experience.
- Expert knowledge of SQL, SAS Base, and Qlik is required.
- Knowledge of Python, R, and related tools are considered as a big plus.



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