Guest Experience Expert
il y a 3 semaines
Pour le **nhow Brussels**, nous recherchons un **Guest Experience Expert (Guest Relations Manager)** expérimenté, intelligent, ingénieux et innovant (et bien sûr incroyable) qui est prêt à jouer un rôle clé au sein d'une organisation dynamique et en pleine croissance. L'heureux élu jouera un rôle stratégique dans les expériences des invités sur un marché hautement concurrentiel. C'est votre chance de faire partie de cette marque d'hôtel urbain coloré à Bruxelles et de travailler dans une atmosphère de galerie d'art.
**Principales tâches et responsabilités**
- S'assurer que les clients reçoivent un service qui, si possible, est adapté à leurs préférences, à leurs besoins et à leur mode de vie.
- Veiller à ce que la marque nhow soit une référence en matière d'atmosphère vivante et urbaine qui dépasse les attentes de nos clients.
- Soyez toujours visible pour les clients et aidez-les si nécessaire.
- Faites en sorte que les invités se sentent inspirés en partageant des histoires, des détails et en leur réservant des surprises.
- Développer et mettre en œuvre la politique VIP de l'hôtel en collaboration avec le directeur général.
- Veiller à ce que les demandes spécifiques des clients soient traitées au cours du processus de réservation ou de leur séjour et garantir qu'elles reçoivent toutes une réponse.
- Soyez l'ambassadeur de la marque nhow.
- Maintenir un contact direct et fréquent avec les clients, notamment lors des moments les plus importants de leur séjour (petit-déjeuner, déjeuner, dîner, pauses café, check-in, check-out.....).
- Être en contact avec les clients pour savoir comment les aider encore mieux pendant leur (prochain) séjour.
- Assister le directeur général/l'équipe de vente dans son rôle commercial
- Assister le directeur général dans son rôle de gestion et de supervision de la qualité
**Qui êtes-vous ?**
- Dynamique avec une personnalité extravertie
- Vous aimez entrer en contact avec des invités du monde entier.
- Une expérience antérieure dans un hôtel en tant que Front Office est indispensable
- Vous vous efforcez d'atteindre et de dépasser les attentes des clients
- Donner l'exemple est votre style de management préféré
- Excellentes aptitudes à la communication et à l'organisation
- Les idées originales font partie de votre personnalité.
Que proposons-nous ?
- Dans ce poste, vous travaillerez pour NH Hotel Group, une chaîne hôtelière professionnelle et internationale. Nous comprenons que les personnes font la différence, ce qui se reflète dans nos excellentes conditions d'emploi:
- Université de NH : excellente formation et possibilités de développement (international)
- Taux d'employés dans tous les hôtels NH du monde
- Invitez vos amis et votre famille pour des séjours en ville dans tous nos hôtels NH du monde entier et bénéficiez de 30% de réduction dans nos restaurants et bars
- D'excellentes perspectives de carrière : tous les employés du NH Hotel Group sont prioritaires pour les postes vacants internes dans le monde entier.
Vous êtes un expert de l'expérience des clients et vous avez une passion pour les points créatifs, l'innovation et le dynamisme. Postulez maintenant via le lien et rencontrons-nous
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