![Radisson Hotel Group - Corporate Office](https://media.trabajo.org/img/noimg.jpg)
Guest experience
il y a 3 semaines
Radisson Hotel Group, one of the most
dynamic hotel companies in the world is looking for a trainee for the Global
Guest Experience & Quality Management Team. You will need to be able to
handle analysing bulks of data, while also enjoy design thinking and creative
concept development.
DURATION: 6 months
THE JOB:
The trainee supports the Guest
Experience & Quality Management team members, as well as other members of
the Brand Department as required. This means the trainee will support and be
involved in projects on Global level. The different areas within the team work
together to ensure that the departments’ goals are reached and continuously
improved. The departmental goal is to leverage brand equity, drive awareness
and increase the efficiencies of marketing spend. In addition, the Guest
Experience & Quality Management team strive to validate the brand
architecture and brand strategy and redefine the experience for each brand, in
line with RHG’s strategic 5-year plan.
To support the team, the trainee will
be involved in a variety of tasks, that on the one hand focus on data analysis,
and on the other require creative aptitude for the creation of brand resources,
and leading ad-hoc customer experience design projects.
KEY
RESPONSIBILITIES:
- Deduct and present
actionable data-driven insights from Voice of Guest and Guest Satisfaction
Survey. - Onboard and support hotels with Online Reputation Management tool.
- Brand performance and quality data curation and visualization for
monthly reports. - Investigate and balance guests needs with commercial and operational
impact to identify optimal experience proposition. - Support the creation and updates of brand resources (brand standard
manuals, Tools & Products guides). - Support the creation of creative assets, such as branded collaterals
and digital elements. - Project & stakeholder management, coordinating all efforts.
- Conduct market research, competitive benchmarking and analyze market
trends. - Create presentations, for internal and external purposes.
- Manage meetings with a variety of stakeholders, responsible for the
agenda, minute-taking, follow-up and for ensuring delivery dates are met. - Lead ad-hoc projects in relation to the design of the customer
experience for each brand.
A SUCCESFUL TRAINEE HAS:
- To be enrolled in a school
program to be eligible for the internship - Is fluent in English, both verbal and written with
excellent communication skills - Capable of working with data, analytical tools and
deriving insights from data - Microsoft Office expert user (Excel and PPT)
- Excellent organizational skills
- Strong project management abilities: capable of
prioritizing and handling multiple projects simultaneously, under tight time
constraints and within budget parameters - Flexible, proactive, can-do attitude
- Team player with a global mindset, able to work
with a variety of different stakeholders at all levels of the organization - Customer oriented
- Autonomy and high feeling of responsibility
- Preferably
experience in the hospitality industry or strong affinity for the hospitality
industry
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