Customer & Business Support Professional
il y a 3 semaines
Customer & Business Support Professional- Admin and Office - Leuven | Just now- Initiate and manage the introduction of efficient and simple business and administrative processes.- What you will doImec IC-link is imec’s rapidly growing ASIC services division. We are helping customers to design chips and bring them to the prototype and the mass production stage in collaboration with leading wafer foundries and other suppliers. Imec IC-link is globally active and in order to support our sales teams we are presently looking for a customer and business support professional.
- You become part of a Business Development group that operates worldwide. Your main task is to assist our customers and internal stakeholders with administrative tasks. In tandem with the Business Development Managers, you will be in contact with our customers to highlight and coordinate the requirements before contract settlement. You will be operating in a high-tech environment with export regulations becoming more complex.- Tasks:
- Understand the high-level technical content and business strategy of the imec IC-link activities to communicate effectively with our customers and internal stakeholders.
- Interact with customers to monitor the status and to obtain and understand export control information of their projects in a timely matter.
- Ensure that the relevant information is distributed towards the internal stakeholders (like status of purchase order, export control documents and other relevant data) and coordinate the validation process.
- Make sure customer data is complete, consistent, accurate and up to date in our CRM (Customer Relations Management) database.
- Initiate and manage the introduction of efficient and simple business and administrative processes.
- Execute predefined and ad-hoc controls to reduce data integrity issues and improve data quality.
- Track customer portfolio / sales metrics and report them to Business Development Managers.
- Perform other administrative responsibilities and duties when assigned.
- Contribute to ad-hoc projects on requests.
What we do for you
We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.
We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.
We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.
Who you are
- You are an omni valent professional who can work together with a wide range of different people with different cultural backgrounds. You have a bachelor’s degree in Business Engineering, Business Administration, or another relevant field.
- Experience with export control regulations is a strong asset.
- You can deal with changing circumstances and requirements and have by nature the ability to implement efficient and simple processes.
- You are a team player with a strong customer focus and excellent communication skills. You enjoy working in an international team.
- You work pro-actively and have a structured and detail-oriented way of working.
- In our international environment being fluent in the English language is mandatory.
- You are passionate about data in the context of databases.
- Willing to further gain insight in the Imec technology and environment.
Who we are
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