Customer Contract Director
Il y a 7 mois
He or she is assigned to specific clients, where Orange provides highly complex and customized solutions or where a strong client governance is needed, which will result in significant amount of effort provided on top of the standard QTB activities.
During the lifecycle of the contract, he or she is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup and organic growth management.
On small to medium enterprise account the Client Contract Director can take the role of the post-sales leader and own the overall client governance and profitability.
A key objective of the Client Contract Director is to optimized the efficiency our request to cash activities thru continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.
**about you**:
Deep knowledge of OBS products, processes & tools and the associated organizations
Excellent organisation, co-ordination, communication, presentation, synthesis and reporting skills
Client focused with strong interpersonal & negotiation skills.
Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.
Ability to innovate and find improved ways of doing things
Experience with process developments and optimization
Strong industrialization spirit
Good understanding of the telecoms and IT industries.
Integrating project work with Knowledge Management concepts and principles
Comprehensive management experience, strong leadership skills and able to work under pressure
Strong business and financial acumen
Excellent knowledge of written and spoken English language
Strategic thinker and able to act at CxO level
Sound knowledge of the MS office suite
Minimum of 5 years of client facing experience in the telecom or IT industry
Experience in building client relationship at strategic level
Experience in managing geographically distributed teams.
Strong experience and proficiency at developing, documenting and optimizing processes and organizations
Working in an international environment.
**additional information**:
Client lifecycle request to cash Design
Assessment & qualification of the complexity of Client requirements in the request to cash area
Contribute to define the bid strategy
Design the request to cash solution in line with this bid strategy: solution description, costing (incl. resource forecasting), texting, value proposition description
Get internal approval for the designed request to cash solution to ensure compliance with corporate strategy
Present and sell the solution/value proposition to the client
Handover the associated solution according to the international bid process in case the bid is won
Processes & industrialization
Service Creation for new contracts & contract extensions (new products, MSA changes, etc)
Manage the definition of the framework in which the contractual services will be delivered to the client, for all domains/areas: request, quotation, ordering, provisioning, billing, incident & problem, change, inventory, capacity
Ensure end to end consistency of the documented processes including handovers and clarity of roles & responsibilities within the account team
Use as much as possible the standard processes and functions and add the required customization to deliver the contractual deliverables only if/when it cannot be avoided
Use best practices from product or account teams to maximize efficiency
Own the account specific guideline related to request to cash.
Get the signoff from the relevant key stakeholders.
Management of improvement & optimization plans for the request to cash activity: client facing or internal
Management of the associated tools
Quality & Performance management
Communication management
When required support the product process industrialization
interlock with product, process & tools development teams
Participation in first client projects to rollout new/immature company products
Manage the Third Party Vendor activity as described in the contract, When the TPV is not a standard Orange vendor and requires specific processes and engagement to deliver the client requirements:
Design & documentation of the processes at the contract setup phase
Execution of the activity during the contract lifecycle
Optimization and improvement as required.
Lead the request to cash client engagement
Take overal accountability of client engagement activities of an account during the lifecycle of the contract, including:
Matrix management of the Internal team management (in-country Client lifecycle teams, regional account associate and expert teams, and the central technical design team)
Governance of the client relationship
Associated reporting
Management of contractual obligations
Risk management
Communication management
Quality management
Commercial & contractual mana
-
Commercial Director Running Decathlon Belgium
Il y a 7 mois
Evere, Belgique Decathlon HQ Belgium Temps plein**As our Commercial Director Running, you'll dive deep into consumer behavior and local trends, shaping the Belgian market for your sport. With a keen eye on digital, circular economy, and service needs, you'll craft winning sport strategies that resonate with our customers.** **Your Responsibilities**: - ** Market Research**:Gather and interpret market...
-
Customer Service
il y a 5 jours
Evere, Belgique Heads & Hunters Temps pleinHeads & Hunters is hiring a **CUSTOMER SERVICE SUPPORT **(Brussels - homeworking) Our client based in Evere is active in the technical industry and is currently looking for Customer Service Support to reinforce their Logistics team! As Customer Service Support you will be responsible for the entire cycle order flow, from reception of the customer’s order...
-
Operations Director
il y a 2 jours
Evere, Brussels, Belgique Forum Jobs Temps pleinAlgemene infoRegio: BrusselGemeente: EvereContract: Interim job met optie vast werkJob statuut: BediendeTijdsregeling: DagwerkFunctie omschrijvingAls operations director speel je een cruciale rol bij het toezicht houden op de dagelijkse operaties van Lunch Garden, waarbij je zorgt voor efficiëntie, effectiviteit en uitzonderlijke klantenservice. Je primaire...
-
Director of Growth, Digital Services Europe
Il y a 7 mois
Evere, Belgique Orange Temps plein**The team, position & mission**: Join us at the forefront of digital innovation as the Director of Growth for Digital Services Europe (DSE). Reporting directly to the CEO, as a key member of the Executive Management Team, you'll spearhead growth initiatives across nine European countries. Your mission? To craft and execute a dynamic growth strategy,...
-
Customer Service Medewerker
Il y a 6 mois
Evere, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een **voltijdse** **Customer Service Medewerker** voor een klant actief in de industriële sector. Een tewerkstelling in 4/5de of 90% is bespreekbaar. Robert Half is momenteel op zoek naar een **voltijdse** **Customer Service Medewerker** voor een klant actief in de industriële sector. Een tewerkstelling in 4/5de of...
-
Contract Management Officer
il y a 4 jours
Evere, Belgique Strand Associates Consulting Temps pleinWhat you'll do As Contract Management Operator, you and your 8 colleagues are responsible for the entire contract management. You guarantee a qualitative and punctual treatment of requests to amend contracts during their term (change of parameters, addition/withdrawal of services and accessories) and the conclusion of contracts. You will ensure that all...
-
Customer Service Medewerker
Il y a 7 mois
Evere, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een **voltijdse Customer Service Medewerker** voor een gekende speler in de recyclagesector. Robert Half is momenteel op zoek naar een **voltijdse Customer Service Medewerker** voor een gekende speler in de recyclagesector. Het bedrijf is gelegen in **Evere**. Het gaat om een voltijdse opdracht met zicht op vast...
-
Customer Care Medewerker B2B Telecomsector
Il y a 7 mois
Evere, Belgique Unique Temps plein**Omschrijving**: Als Customer support medewerker B2B bij Orange zal je instaan voor volgende taken: - Je beantwoordt vragen van klanten en lost hun problemen op, Indien nodig schakel je hen door naar het Back Office Team. - Je bent het aanspreekpunt voor je klanten en zorgt ervoor dat de dienstenniveau-overeenkomst altijd gerespecteerd wordt. - Je...
-
Customer Service Medewerker
Il y a 3 mois
Evere, Belgique Unique Temps plein**Omschrijving**: Draag bij aan Orange's Customer Experience! **Orange is marktleider in de telecommarkt**. Om deze groei te behouden, zijn we op zoek naar t**weetalige, gemotiveerde teamspelers om de klantendienstteams te versterken in Gent en Evere**. Dit team neemt alle nodige acties, gaande van de **activatie van TV, internet en mobiele diensten,...
-
Customer Service Medewerker
Il y a 7 mois
Evere, Belgique Spring Professional Temps pleinHé daar! Op zoek naar een job waar je je helemaal thuis voelt in een gezellig en dynamisch team? Ben jij die persoon die een oprechte glimlach krijgt van klantencontact en altijd klaarstaat om hen verder te helpen? Voel je de drang om deel uit te maken van een bedrijf dat volop groeit en bloeit? Dan ben jij precies degene die we zoeken! Als Customer...
-
Customer Care Representative B2B
Il y a 4 mois
Bruxelles Evere, Belgique Spring Professional Temps pleinBen jij klaar om het verschil te maken voor een van de grootste telecomproviders in België? Wij zoeken naar een gepassioneerde **Customer Care Specialist** om de Business Market en Sales Agents te ondersteunen. **Jouw takenpakket als ** **Customer Care Specialist**: - Beantwoorden van vragen en oplossen van problemen via telefoon. - Behandelen en...
-
Customer Service Medewerker
Il y a 7 mois
Evere, Belgique Unique Temps plein**Omschrijving**: Onze klant, een familievriendelijke speler in de **farmaceutische sector, gespecialiseerd in homeopathie,** is op zoek naar een toegewijde Customer Service Medewerker/Administratief assistent voor een** tijdelijke positie tot in ieder geval midden juli.** U wordt onder leiding van de chef of zijn assistent, de **voortdurende telefonische...
-
Customer Service Medewerker
Il y a 6 mois
Evere, Belgique Unique Temps plein**Omschrijving**: Onze klant, een familievriendelijke speler in de **farmaceutische sector, gespecialiseerd in homeopathie,** is op zoek naar een toegewijde Customer Service Medewerker/Administratief assistent voor een** tijdelijke positie tot in ieder geval midden juli.** U wordt onder leiding van de chef of zijn assistent, de **voortdurende telefonische...
-
Lead Data Solutions
Il y a 7 mois
Evere, Belgique Orange Temps plein**The team, position & mission**: As the Principal consultant for Industry 4.0/OT/Data Solutions at Orange Business - Digital Services, you will play a pivotal role in driving innovation and delivering cutting-edge data solutions for our clients. Working directly with the Data & AI Director of the European region, your mission will involve a range of...
-
Technical Customer Service Talent
il y a 11 heures
Evere, Belgique Spring Professional Temps plein**Introductie** Wil jij werken voor een* leider in de Belgische telecom?* Wil jij kunnen zeggen: “Ons bedrijf telt meer dan 3,3 miljoen residentiële - en B2B-klanten en **wij** zijn actief in mobiele, vaste, internet - en tv-oplossingen”? Ben jij **geboren om klanten te helpen** en heb je een grote liefde, en eventueel kennis, maar vooral **liefde (!)...
-
Corporate Governance and Board Coordinator
Il y a 3 mois
Bruxelles Evere, Belgique SITA Switzerland Sarl Temps pleinOverview: **WELCOME TO SITA**: **_ ABOUT THE ROLE & TEAM_** This position offers an invaluable opportunity to immerse yourself in a fast-paced environment, working closely with a global team of colleagues, our Council Representatives and Board Director. Ideal for those who are detail-oriented and results-driven, this position encourages the coordination and...
-
Teamplayer Customer Service Decathlon Evere
Il y a 3 mois
Evere, Belgique Decathlon Stores Belgium Temps pleinAls medewerker onthaal bij Decathlon geniet je van een dynamische werkomgeving. Het is jouw stralende glimlach die onze klant een warm welkom geeft. Met je energieke aanpak ga je de extra mile in een klantgesprek of aan de kassa. Samen met je team klanttevredenheid nastreven, daar word je enthousiast van! **Vous transmettrez votre passion aux clients du...
-
Lead Data Solutions
Il y a 7 mois
Evere, Belgique Orange Business Temps plein**The team, position & mission**: As the Principal consultant for Industry 4.0/OT/Data Solutions at Orange Business - Digital Services, you will play a pivotal role in driving innovation and delivering cutting-edge data solutions for our clients. Working directly with the Data & AI Director of the European region, your mission will involve a range of...
-
Chief Financial Officer
Il y a 6 mois
Evere, Belgique Orange Business Temps plein**About us**: Orange Business is a network-native digital service company with offices in 65 countries worldwide, and part of the Orange Group. Our customers benefit from the skills of our 29,000 employees, who are experts in the B2B challenges that arise in the world of telecom and digital services. Digital Services Europe (DSE) is a newly created division...
-
Csr Provisioning Mobile
il y a 3 jours
Evere, Belgique Orange Temps plein**Contribute to Orange’s Customer Experience !** Orange is a real challenger on the Telecom market. To carry this out, we are looking for a motivated team player that can support us in our provisioning team where you take all the necessary actions for the activations of Mobile services. **Customer satisfaction **is key in this function ! Log into the...
