Customer Contract Director
il y a 5 jours
He or she is assigned to specific clients, where Orange provides highly complex and customized solutions or where a strong client governance is needed, which will result in significant amount of effort provided on top of the standard QTB activities.
During the lifecycle of the contract, he or she is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup and organic growth management.
On small to medium enterprise account the Client Contract Director can take the role of the post-sales leader and own the overall client governance and profitability.
A key objective of the Client Contract Director is to optimized the efficiency our request to cash activities thru continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.
**about you**:
Deep knowledge of OBS products, processes & tools and the associated organizations
Excellent organisation, co-ordination, communication, presentation, synthesis and reporting skills
Client focused with strong interpersonal & negotiation skills.
Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.
Ability to innovate and find improved ways of doing things
Experience with process developments and optimization
Strong industrialization spirit
Good understanding of the telecoms and IT industries.
Integrating project work with Knowledge Management concepts and principles
Comprehensive management experience, strong leadership skills and able to work under pressure
Strong business and financial acumen
Excellent knowledge of written and spoken English language
Strategic thinker and able to act at CxO level
Sound knowledge of the MS office suite
Minimum of 5 years of client facing experience in the telecom or IT industry
Experience in building client relationship at strategic level
Experience in managing geographically distributed teams.
Strong experience and proficiency at developing, documenting and optimizing processes and organizations
Working in an international environment.
**additional information**:
Client lifecycle request to cash Design
Assessment & qualification of the complexity of Client requirements in the request to cash area
Contribute to define the bid strategy
Design the request to cash solution in line with this bid strategy: solution description, costing (incl. resource forecasting), texting, value proposition description
Get internal approval for the designed request to cash solution to ensure compliance with corporate strategy
Present and sell the solution/value proposition to the client
Handover the associated solution according to the international bid process in case the bid is won
Processes & industrialization
Service Creation for new contracts & contract extensions (new products, MSA changes, etc)
Manage the definition of the framework in which the contractual services will be delivered to the client, for all domains/areas: request, quotation, ordering, provisioning, billing, incident & problem, change, inventory, capacity
Ensure end to end consistency of the documented processes including handovers and clarity of roles & responsibilities within the account team
Use as much as possible the standard processes and functions and add the required customization to deliver the contractual deliverables only if/when it cannot be avoided
Use best practices from product or account teams to maximize efficiency
Own the account specific guideline related to request to cash.
Get the signoff from the relevant key stakeholders.
Management of improvement & optimization plans for the request to cash activity: client facing or internal
Management of the associated tools
Quality & Performance management
Communication management
When required support the product process industrialization
interlock with product, process & tools development teams
Participation in first client projects to rollout new/immature company products
Manage the Third Party Vendor activity as described in the contract, When the TPV is not a standard Orange vendor and requires specific processes and engagement to deliver the client requirements:
Design & documentation of the processes at the contract setup phase
Execution of the activity during the contract lifecycle
Optimization and improvement as required.
Lead the request to cash client engagement
Take overal accountability of client engagement activities of an account during the lifecycle of the contract, including:
Matrix management of the Internal team management (in-country Client lifecycle teams, regional account associate and expert teams, and the central technical design team)
Governance of the client relationship
Associated reporting
Management of contractual obligations
Risk management
Communication management
Quality management
Commercial & contractual mana
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