IT End Users Engagement Lead

il y a 4 semaines

Anderlecht, Belgique UCB S.A. Temps plein

**Make your mark for patients**

We are looking for **IT End Users Engagement Lead** who is a natural strong communicator, with an innovative and enthusiastic mindset, to come join our fantastic **IT Services team,** **based in** Belgium.**

**About the role**

Creating valuable, unique solutions for our patients, our employees and other stakeholders is our core at UCB IT. We continue to push the bar higher to ensure our solutions provide a first-class user experience, are of top quality, always safe and secure, and exceed our users’ trust standards. As **IT End Users Engagement Lead** you are responsible of the IT services catalog in the self-service platform (MyWorkplace), covering end users and back-end services. You connect with IT and business stakeholders to continuously improve user experience and promote self-services channel adoption. You act as a business analyst to translate requirements, building a bridge between the business and IT.

**Who you’ll work with**:
As the IT End Users Engagement Lead you will work with End Users, Internal and External Stakeholders. And you will be part of the IT Service Team such as the local IT Infrastructure Insights Lead and the local IT Services Excellence Lead. You report directly to the Head of IT Services.

**What will you do**:

- Owning the self-services catalog (MyWorkplace) covering end users and back-end services
- Managing the IT / Business demand and control quality delivered by external partner
- Acting as a business analyst to translate requirements
- Driving and promoting the IT Services & Infrastructure strategy amongst all stakeholders
- Driving continuous improvement of the platform by listening to the “voice of the customer”
- Using your strong facilitation, negotiation, and problem resolution skills to lead key initiatives / projects
- Playing the role of IT Softwares owner for “corporate” software’s

**Interested? For this position you’ll need the following** **education, experience** **and skills**:

- Experience in IT Services Management (ITSM) platform like ServiceNow or ITSM
- Interest in new technologies trends in Services management and more specifically in “user experience”
- Experience in managing IT projects
- Experience in software management process
- Ability to plan and understand OPEX/ CAPEX mechanism
- Solid communication (oral and written) and interpersonal skills required to interact with colleagues (SMEs) and clients both at a high-level and at a technical level
- Ability to develop productive business relationships with internal team members through cooperation, courtesy, and professionalism

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

**About us**
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

**Why work for us?**
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

**Learn more** about sustainability at UCB and how it is integrated into our business approach.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

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