Front Office Manager

il y a 3 semaines

Brussels, Belgique The Dominican Temps plein

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

**Objectives and tasks**

Supporting Management of Front Desk Team:

- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence
- Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel - Ensures employee recognition is taking place on all shifts - Establishes and maintains open, collaborative relationships with employees

**Operation & Daily tasks**:

- Ensuring proper billing and charging of all accounts
- Handling and follow up on all guests’ requests
- Answering the telephone
- Learn to work at all the different shifts, morning, afternoon and night
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Handle commission calculations
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met

**Exceptional Customer Service**:

- Greet and welcome all guests approaching the Front Desk in accordance with the hotel standards - Sets a positive example for guest relations - Handles guest problems and complaints effectively
- Check-in and check-out of our international guests and groups according to The Dominican hotel standards - Interacts with guests to obtain feedback on product quality and service levels - Displays outstanding hospitality skills

The perfect match

You have a genuine interest for hospitality and assisting guests.

You possess excellent grooming standards, excellent communication skills and persuasive power. You are self-confident and open minded. You live with a true hospitality DNA and a fun person to work with.

**Qualifications & requirements**
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
- Having perfect writing and speaking skills
- Having an eye for detail
- Proven work experience as a Front desk manager or Reception manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus

**We are**

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotel in Belgium. The Dominican distinguishes itself by offering a unique product and indulgent hospitality.

The hotel offers 150 rooms, 3 Meeting Salons, Gym with sauna and Hamam, Courtyard, Lounge Bar and bustling Grand Lounge.

**What we offer**:
Joining The Dominican Family is also:

- 100 % Reimbursement of Public Transport
- Eco-cheque
- 1 free night & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide
- Fantastic and healthy meals
- Uniform
- Free online language classes

**And having the great opportunity to**
- Live The Dominican experience
- Have the possibility to work for an international company
- Make many other amazing colleagues as your friend
- Develop your career
- Be part of a growing Company’s Culture

**Benefits**:

- Uniform provided

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- 13th month salary
- Night shift pay
- Sunday or public holiday pay

Work Location: In person

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