Customer Operations Employee

il y a 4 semaines


Machelen, Belgique ABB Temps plein

**Customer Operations Employee**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
EL Customer Operations Manager

**Your role and responsibilities**:
As a Customer Operations Specialist, you are jointly responsible for the activities within the back office. In this challenging role, you are responsible for the administrative-commercial support of our sales teams, where you: - Maintain telephone contacts with customers. - Ensure smooth order management: entering orders and purchases in SAP and following up with the customer. - Collaborate with the sales team, your colleagues from the ABB factories, the purchasing department in Poland, and the warehouse for the execution of the customer’s order. - Closely monitor delivery times and inform the customer of any deviations. - Handle invoicing and follow up on outstanding payments. - Accurately register and check data related to products and customers in the systems. - Contribute to implementing optimizations to work more efficiently.

**Qualifications for the role**:

- Administrative Professional Bachelor’s degree
- Enthusiastic, organized, and accurate.
- Customer-friendly, service-minded, and a good team player.
- Communication skills and problem-solving ability.
- Proficiency in Dutch, French, and English, both spoken and written.
- Knowledge and experience with SAP.
- Several years of experience in a customer operations department in an international environment is definitely a strong plus.

**More about us**:


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