Business Analyst Telecom
Il y a 4 mois
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
The Carrier & Wholesales (CWS) department manages relationships with communication service providers operating in Belgium.
The team of digital experts is responsible for the digitalization roadmap of the entire Wholesales customer journey. The digital experts are part of the 3 teams working on the onboarding, ordering and service of our customers. This team sets up structural projects but also follows up some more operational tasks and makes sure our customers can use all our digital tools in a smooth and efficient way.
As a digital expert, you play a key role in optimizing and streamlining operational workflows within our organization. Your expertise in process design and implementation will foster a culture of continuous improvement and ensure effective and efficient operations. You will work with cross-functional teams to improve productivity and maintain a competitive edge.
**Responsibilities**:
- Be the point of reference for matters related to digital ordering.
- Gather requirements from all stakeholders.
- Analyze existing operational processes to identify inefficiencies, redundancies and opportunities for automation.
- Design and implement new processes, workflows and technology solutions to improve operational efficiency and productivity.
- Develop and maintain detailed process documentation.
- Organize sessions with customers.
- Drafting business cases. Write test cases, monitor and validate test execution from a business perspective.
- Review SAS and challenge solutions proposed by IT.
- Resolve bugs and issues.
- Set the right priorities to deliver on time.
- Write user manuals and complex IT protocols.
- Present the status of the project at tribal ceremonies, KICs, etc.
- Provide feedback to customers.
Your Profile
- You achived a Master degree or equivalent by experience.
- You acquired 5 years experience in a similar position.
- Be independent and able to manage a project independently.
- Be customer oriented.
- Ability to compromise and resolve bugs.
- Identify risks and prepare plans to mitigate them.
- Be proactive.
- Have good communication and presentation skills.
- Knowledge of telco products and tools is a plus.
- Language skills: you have a perfect command of English. Mastering Dutch or French is a plus.
What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.
Naturally we have a competitive salary package for you. Click **here** **(or apply) to discover what else we offer.
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