Cvp Service Design Manager
il y a 1 semaine
Telenet Business helps turn Belgian business customer’s digital challenges into opportunities by making digital unconventionally simple and frictionless.
Within the Value Proposition Team of the SME&LE business unit, customer needs are the core of our existence. They guide our priorities in the development & maintenance of our propositions & solutions. We also position our brand, solutions and go2market plans for the different customer segments.
To further assist us in our ambitions we are looking for a **Service Design Manager.**
Within the Customer Value Proposition team, you will play a pivotal role as we see a proposition as a combination of Product, Service & Customer Experience.
The Service Design Manager is the cornerstone of our managed service offering.
You will assist & guide your fellow Value Proposition Managers in improving & completing the Propositions they launch by ensuring these are fully in line with the (managed) service framework that you create and maintain.
You will have a very good view on what current & future services we can offer to customers to ensure we have a relevant, innovative & deal-winning (managed) service portfolio.
**So what will you be doing?**
Without claiming to be complete, this involves:
- Create a service model based on ITIL fundamentals which can be applied to current & future offerings, based on intense collaboration & co-creation with customers and internal stakeholders
- Be an advocate both within the company but also to customers and external stakeholders about our (managed) service offering
- Research & analyze service models available in the market or elsewhere to create a differentiating & unique offer
- Build, maintain & document service description and ensure all propositions are in line with the service description
- Build business case(s) for the service model and support your fellow Value Proposition Managers in creating & optimizing their business cases
- Assist Value Proposition Management in building, launching & maintaining their propositions
- Managing the service life cycle, and as such defining the roadmap, identifying, and reacting to changing customer needs & market trends through portfolio and/or solution optimization
- Being a customer and market advocate by acting as the go-to-person with regards to service and business insights; ensuring & maintaining customer and market interaction on a qualitative and quantitative basis; building thought leadership by providing insights of the solutions/market dynamics to the internal organization
- Support the (pre)sales organization when specific managed service offerings must be elaborated
**Talent management is a verb at Telenet Business**
We value your talent, and we actively strive to further develop it.
Together with your people manager, we create a personal development plan which is continuously discussed to create the best possible version of yourself. You will benefit from our extensive training catalog and actively participate in internal projects aimed at deepening hard & soft skills, improving the way we work and further honing your talents.
So, are you
- Someone who can translate complex technology into customer language?
- Strong in stakeholder management & a strong negotiator?
- Someone with empathy for the customer, who is energized by interactions with the customer and the market in general?
- Someone who can zoom out to create a holistic view, but doesn’t shy away when detail is required?
- Positive and open to feedback?
- Always looking for ways to improve the organization and/or yourself?
- Hands-on, proactive, problem-solving and do you take ownership of the matters for which you are responsible?
- Flexible, and happy to contribute towards a positive working environment?
**What knowledge & skills are needed?**
- At least five years’ experience in product and/or service management and preparing propositions, preferably focused on B2B
- Experience in ITILv3, or ITIL 4, preferably certified
- Experience with customer research, identifying customer needs & opportunities
- Experience with service management tooling, such as ServiceNow is a plus.
- Understanding of value proposition design
- Business acumen: business & product strategy
- Understanding of market orientation such as competitive research, market trends & knowledge
- Problem solving & creative thinking skills
- Fluency in Dutch or English
-
Product Designer
Il y a 7 mois
Mechelen, Belgique Achilles Design Temps plein**We are looking for a**: Product designer **Job description** As a product designer at Achilles Design you’re eager to design and develop different products in various sectors such as healthcare, industrial design, retail, sports and lifestyle. You’ll be designing products from an early sketch to prototype validation and industrial production, while...
-
Product Manager
Il y a 8 mois
Mechelen, Belgique Telenet Temps pleinAt BASE, we are seeking a dynamic and experienced Product Manager who will play a crucial role in understanding and meeting the needs of our current and future customers. As a Product Manager, you will be responsible for (re-)designing mobile products, services, and customer value propositions (CVPs), including their benefits and features. By analyzing...
-
Product Designer
Il y a 7 mois
Mechelen, Belgique Achilles Design Temps pleinProduct Design - Fulltime **Job description**: As a product designer at Achilles Design you’re eager to design and develop different products in various sectors such as healthcare, industrial design, retail, sports and lifestyle. You’ll be designing products from an early sketch to prototype validation and industrial production, while always keeping an...
-
Product Manager Cybersecurity
il y a 1 semaine
Mechelen, Belgique Telenet Temps plein“B2B is fundamental in our strategy and is one of the key growth pillars of Telenet in the next 3 years”, John Porter, CEO of Telenet. _ - “Telenet koopt Vlaamse ICT-integrator Nextel”, Knack _ B2B is één van de key groeipijlers van Telenet. In deze context is het Customer Value Propositions team van Telenet Business op zoek naar een CVP Product...
-
Designer
Il y a 7 mois
Mechelen, Belgique Blue Projects Temps plein**BUSINESS RELATIONS of the position holder**: a) Internal business relations: Hierarchic relations: - subordinate to: Country Manager / Client Program manager - superior to: NA - functional relations: internal and external stakeholders. - cooperation relations: project management, projects services department, project design teams - control relations: not...
-
Designer
il y a 4 jours
Mechelen, Belgique Blue Projects Temps plein**BUSINESS RELATIONS of the position holder**: a) Internal business relations: Hierarchic relations: - subordinate to: Country Manager / Client Program manager - superior to: NA - functional relations: internal and external stakeholders. - cooperation relations: project management, projects services department, project design teams - control relations: not...
-
Design Project Manager
Il y a 2 mois
Mechelen, Belgique OMNIVISION Temps plein**A cover letter outlining your motivation is required with submittal of your resume.** As Design Project Manager you will lead the development of cutting edge CMOS image sensors from initial feasibility studies to mass production readiness. You have strong technical expertise in semiconductor design combined with exceptional leadership and project...
-
Design Project Manager
il y a 4 semaines
Mechelen, Belgique Omnivision Temps plein**A cover letter outlining your motivation is required with submittal of your resume.** As Design Project Manager you will lead the development of cutting edge CMOS image sensors from initial feasibility studies to mass production readiness. You have strong technical expertise in semiconductor design combined with exceptional leadership and project...
-
Project Manager
Il y a 3 mois
Mechelen, Belgique KOZMOZ Design & Display Temps pleinKOZMOZ Design & Display levert dagelijks creatieve en innovatieve oplossingen om de zichtbaarheid van merken in verkooppunten te vergroten. Sinds 2004 is KOZMOZ Design & Display, met uitvalsbasis in Mechelen, gespecialiseerd in het ontwerpen en produceren van point-of-sale (POS) materialen: displays uit metaal, aluminium, hout, kunststof, - Mechelen -...
-
Business Developer
Il y a 7 mois
Mechelen, Belgique Achilles Design Temps pleinDevelopment - Fulltime - Senior **Job description**: As a Business Developer you will help to attract more business and to stimulate further growth of our company. In close collaboration with marketing, you will generate relevant leads, coordinate the business development activities and planning of the business development team as well as document all those...
-
Study Design Lead
Il y a 7 mois
Mechelen, Belgique Labcorp Temps plein**Job Description**: Get ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose,...
-
Study Design Lead
Il y a 7 mois
Mechelen, Belgique Labcorp Temps pleinGet ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered...
-
Study Design Lead
Il y a 7 mois
Mechelen, Belgique Labcorp Temps pleinGet ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered...
-
Project Manager Telco
Il y a 7 mois
Mechelen, Belgique SII Technologies GmbH HR-Service Temps pleinSII Belgium is seeking a highly motivated and ambitious Project Manager in IT to join our team. In this role, you will be responsible of end-to-end management of new projects for various clients in the Telecom Sector. SII is a European digital and engineering services company of 16,000 experts. SII Belgium supports large businesses in adopting new...
-
Product Designer
Il y a 7 mois
Mechelen, Belgique Rydoo Temps pleinWe are_ Rydoo_! Europe’s fintech scale-up that makes spend management the easiest part of your day. Spend management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos. We are building a new generation of spend management software with a product-first...
-
Service Designer Analysis
il y a 4 semaines
Mechelen, Belgique FAME Travel Designers Temps pleinFAME Travel Designers ontwerpt reizen op maat, voor bedrijven. Ook events en meetings worden georganiseerd voor onze klanten. Steeds met de grootste zorg, het leukste thematische concept, de beste entertainment en logistieke ondersteuning. Daar zijn we, in ons vast team van 7 sterke krachten en een hoop freelancers, zeer trots op.Allerhande informatie...
-
Study Design Lead
il y a 3 semaines
Mechelen, Belgique Labcorp Temps pleinGet ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be...
-
Delivery Support Specialist
il y a 1 jour
Mechelen, Belgique Telenet Temps plein**Main tasks & responsibilities** 1. Provide support (with product, process and technical knowledge) to and, where necessary, develop structural solutions for various teams in the event of system-technical problems and/or complex customer files. 2. Act as point of contact for different internal stakeholders (Engineering, CVP, Operations, Sales, IT,...) to...
-
Go2market Manager
Il y a 7 mois
Mechelen, Belgique Telenet Temps pleinFor our Channel Transformation team we are looking for a Go-To-Market Manager with Channel Expertise or vice versa, a Channel Steering Manager with GTM expertise. The mission of Channel Transformation team is to define, drive and market the channel transformation strategy for our different brands and consumer segments and to accelerate the digitization of...
-
Senior Product Designer
il y a 20 heures
Mechelen, Belgique Bluecrux Temps plein**Our company**: **We’re **bluecrux. Pleased to meet you!** Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the...