Manager, Solution Engineering

il y a 5 jours

Puurs, Belgique Pfizer Temps plein

ROLE SUMMARY
- The Digital Manufacturing Team is responsible for the delivery of Pfizer’s Core Digital Manufacturing Operations Management (MoM) capabilities at every level of the Pfizer Global Supply (PGS) Plant Network (ISA 95 Levels 0-4). These solutions are critical to Manufacturing & Lab Execution, Manufacturing Process Intelligence and Production Optimization that aim to improve product quality, increase asset utilization/uptime, automate manual workflows, and streamline plant floor operations.The Digital Manufacturing vision is to “Simplify processes and experiences to drive PGS outcomes”.
- The Manufacturing 4.0 Team supports all of Pfizer’s Core Manufacturing & Engineering Solutions, while enabling a secure, seamless flow of contextualized data from the device & control levels, all the way to the top of the Enterprise. Our goal is to create persona driven, connected experiences across our shop floors to predict and optimize operations, while providing real-time insights to operators. Come join us to create Pfizer’s Factory of the Future
- The Manager, Solution Engineering plays a key role in delivering the future of Advanced Manufacturing Capabilities within the Digital Manufacturing Organization. The colleague will be responsible for leading a team that is creating solutions that execute, monitor, and enhance the manufacturing process, while implementing cutting edge technology to augment and immerse shop floor colleagues with the insights they need to increase productivity and simplify their overall experience. You will be part of an exciting team that delivers best in industry solutions across Manufacturing.
- ROLE RESPONSIBILITIES
- The Manager, Solution Engineering colleague’s responsibilities include but are not limited to:

- Work with Managed Support Services, CORE, Business teams and lead strategic planning for Manufacturing Execution Systems (MES) to achieve Zero-Downtime goals for 24/7 support.
- Manage high level customer escalations to provide the best-in-class solutions for customer issues.
- Lead the MES Global Command Center calls to troubleshoot and resolve the Production issues for Manufacturing Execution System.
- Own MES systems’ Annual Disaster Recovery Plan (DRP) testing, Business Continuity Plans (BCP) and Hardware/Software Maintenance process.
- Set priority for solution development initiatives, propose timeline for monitoring and control of L4 support services and ensure technical problems are resolved in a timely and cost-effective manner.
- Leverage modern technology expertise, industry 4.0 trends and best-in-class standards to enhance and streamline Manufacturing Operations processes for efficiency and productivity gains.
- Identify improvement areas and implement strategic solutions on time with consultation with business stakeholders.
- Coordinate, supervise and develop L4 support teams and build long term relationships with vendors.
- BASIC QUALIFICATIONS
- 5years related work experience
- Understanding of supply chain, manufacturing domains and supporting technology including manufacturing and supply chain ERP systems
- Good understanding of Webservers (Apache/JOBSS).
- Knowledge of publishing Applications, User access, Printers and Peripheral management in Citrix environment
- Experience in integrating manufacturing systems (ERP, MES, LIMS, automation systems such as PLC and SCADA, etc.)
- Experience working in a high speed, open and global manufacturing environment
- Strong Knowledge of Relations databases like Oracle and SQL Server, Networking, OPC Servers, Historians (OSI PI Historian) etc.
- Good understanding in all lifecycle phases of managing SaaS/cloud-based solutions required
- Experience in managing Digital L4 support queues and adhering to defined SLAs (Service Level Agreements)
- A thorough understanding of system GMP requirements
- Strong experience in MS Office Products (e.g., MS Word, Excel, PowerPoint, Access)
- Ability to work in ambiguous situations
- Ability to work across multiple concurrent activities and successfully adapt to changing priorities as required
- Excellent written and verbal communication skills
- Demonstrated ability to be a positive team player across diverse internal and external organizations
- PREFERRED QUALIFICATIONS
- Experience with Agile Software Delivery and/or Scrum Master Certification
- OFFER
- Competitive salary + other benefits: insurances, ticket restaurant, bicycle plan, eco vouchers, more then average number of days off, good work-life balance
- Working for the largest production site in Europe within the Pfizer network
- High investment rate
- High-tech environment
- De Pfizer site in Puurs is één van de grootste productie
- en verpakkingssites van Pfizer wereldwijd, gespecialiseerd in aseptische productie en verpakking. Jaarlijks worden in Puurs meer dan 400 miljoen doses injecteerbare vaccins en medicijnen geproduceerd. Deze zijn ter plaatse verpakt in ampullen, flacons, plastic flessen, spuite

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