Internal Product Specialist Assay
il y a 2 semaines
Publication date
5 April 2023
Location
Mechelen
Country
- Belgium
Workplace type
Hybrid
Travel percentage
20%
Department
Customer service & technical support
Function type
Full-time
Contract type
Employee
Experience required
- 3.5 years Relevant work experience within a product specialist or technical support function;
- Experience working in a regulated environment is preferred;
- Experience with multi-dimensional reporting on ERP or CRM data;
- Demonstrated technical writing and training skills are a plus;
- Scientific background in PCR processes and/or Biomedical device; industry is required;
- Strong background molecular diagnostics is required;
- Strong interest in technical aspect of biotechnology is required;
Education
- Master's degree in (Bio)-Engineering, with a specialization in (Bio)-IT; or in a scientific orientation or equivalent through experience and/or training (pharmacy, Biotechnology).
**Internal Product Specialist Assay & Platform**:
**Purpose of this position**
The Internal Product Specialist Assay & Platform plays a central role between the field based teams, partners, customers and the inhouse technical teams. He/she will be an expert on both the Assay as well as the technical components of the Idylla portfolio and is able to combine this knowledge in 2nd and 3th line support towards the field.
- The Internal Product Specialist Assay & Platform has a key supporting role within the customer Care department. His/her primary responsibility lays in having a holistic view over both technical as scientific aspects of the Biocartis Portfolio. Taking up a central role between the field based teams, partners, customers and the inhouse technical teams.
- He/She provides office-based and field deployed technical and scientific support to customers in close collaboration with field-based Product Specialists and Customer Support team with regards to Idylla platform hardware and cartridge related issues. He/she may also provide onsite support.
- He/She ensures that complaints and inquiries from customers are handled promptly and efficiently and drive continuous improvements in the handling of complaints and inquiries.
- The Internal Product Specialist Assay & Platform interacts with IT teams, engineering and R&D teams on allocated projects and represents the Commercial interests within these projects.
- He/She interacts with the rest of the Customer Support team in collaborating on continuous improvement of internal business processes, related to Idylla platform and inquiry handling.
- She/he has the unique capabilities to analyze and resolve issues from both a technical as a scientific point of view, while always keeping the customer needs in mind.
**Accountabilities**
**_ Platform accountabilities_**
- Participates in training of distributors, customer support team members, sales people and end-users in enquiries related tools such as the Asset management system, ERP;
- Process owner on several, allocated technical services processes within customer support: managing, updating, improving, reporting;
- Process owner on all technical processes commonly executed in the market;
- Produce well written procedures and work instructions according to Biocartis’ and regulatory standards;
- Monitoring of technical process performance and suggest improvements for allocated processes;
- Represent the customer support function on larger, corporate initiatives in relation to the On Market Product Support for specific projects;
**_ Assay related accountabilities_**
- Supports and manages scientific oriented enquiries and complaints from a predefined region.
- Can support field-based Product Specialists within their region remotely and onsite
- Provide end-user trainings in both European and Export markets.
**_ General accountabilities_**
- Provides content support during product specialist meetings
- Build a solid reporting framework and perform sound data analysis gathering data from various systems
**Profile requirements**
- Masters degree in (Bio)-Engineering, with a specialization in (Bio)-IT or in a scientific orientation or equivalent through experience and/or training (pharmacy, Biotechnology);
- 3.5 years Relevant work experience within a product specialist or technical support function;
- Experience working in a regulated environment is preferred;
- Experience with multi-dimensional reporting on ERP or CRM data;
- Demonstrated technical writing and training skills are a plus;
- Scientific background in PCR processes and/or Biomedical device industry;
- Strong background molecular diagnostics;
- Strong interest in technical aspect of biotechnology;
- Good interpersonal skills;
- Proactive attitude and self-starter mindset;
- Strong analytical capabilities;
- Good technical writing skills;
- Project facilitation skills;
- Collaborative problem solver;
- Ability to work independently, yet collaboratively;
- Pro-active self-starter with the ability to thrive and flourish in a fast-pa
-
Procurement Specialist
il y a 4 semaines
Mechelen, Belgique Biocartis Temps pleinPublication date 2 November 2023 Location Mechelen Country - Belgium Workplace type Hybrid Travel percentage 0% Department Supply chain Function type Full-time Contract type Employee Experience required - Preferably professional experience (5+ years) in procuring responsible commodities within a manufacturing environment or in a design and...
-
Clinical Application Specialist
il y a 3 semaines
Mechelen, Belgique Nipro Europe Group Temps pleinAs a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters...
-
Regulatory Affairs Specialist EAEU
il y a 3 semaines
Mechelen, Belgique Nipro Europe Group Temps pleinAbout the job As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our...
-
Bss Application Specialist for Product and Order
il y a 4 semaines
Mechelen, Belgique ComTech Europe Limited Temps pleinDutch speaking. BSS Application Specialist for Product and Order Management As BSS Application Specialist in the Product Catalog and Order Management squad, you will be working in a cross-functional agile team of functional and technical analysts, developers and testers handling initiatives covering BSS (sales) scope for all brands across all customer...
-
Accounting Specialist
il y a 5 jours
Mechelen, Belgique Robert Half Belgium Temps plein**Robert Half** is currently recruiting an **Accounting Specialis**t for a company specialized in **retail**. **Robert Half** is currently recruiting an **Accounting Specialis**t for a company specialized in **retail**. Our client is located in **Mechelen**. As an "Accounting Specialist", you play a crucial role within the Finance & Accounting team,...
-
Customer Service
il y a 4 semaines
Mechelen, Belgique Axalta Temps pleinAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of...
-
Senior Regulatory Affairs Specialist
il y a 4 semaines
Mechelen, Belgique Biocartis Temps pleinPublication date 1 December 2023 Location Mechelen (hybrid) or UK/Europe/US East Coast (remote) Country - Belgium - United States - United Kingdom Workplace type Remote Travel percentage 0% Department Quality, Regulatory and Clinical Affairs Function type Full-time Contract type Employee Experience required - Min. 5 years of experience in...
-
Regulatory Affairs Specialist
il y a 5 jours
Mechelen, Belgique Nipro Europe Group Companies Temps pleinAs a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters...
-
4356 Product Manager
il y a 4 jours
Mechelen, Belgique Magno IT Recruitment Temps pleinAre you a Product Manager and eager to consider a new project? How about a role at a large Telecom company in Mechelen? **General information - Duration**: First contract is for end of the year with rolling extension. - No. of working hours: 40 hours per week - Location: 2 day(s) per week in office in Tuesday and Thursday Mechelen - Contract type: One-man...
-
Application Specialist
il y a 4 semaines
Mechelen, Belgique QTC recruitment Temps pleinThis innovative molecular diagnostics organisation is looking for an ambitious, commercially driven laboratory professional to support the expanding team in the Benelux. Every 3-4 seconds a patient loses their life to Sepsis and this organisation aims to contribute to solving this issue. The focus lies on accurate and time-efficient diagnoses of bloodstream...
-
Product Owner
il y a 4 semaines
Mechelen, Belgique Telenet Temps plein**Your role as a Product Owner** Do you have a passion for creating delightful experiences that make people's lives better? Are you fascinated by the intersection of technology, design, and human behavior? If so, you might just be the next **Product Owner **we're looking for at Telenet **in charge of **our Entertainment Products Experience. As our new...
-
Master Data Specialist
il y a 5 jours
Mechelen, Belgique Nipro Europe Group Companies Temps pleinAs a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters...
-
Presales Specialist
il y a 4 semaines
Mechelen, Belgique Telenet Temps plein**TELENET BUSINESS** At Telenet Business, we put business customers in the top drawer as well as in the thick of things. We open the digital door wide for companies, organisations and governments so that they stay one step ahead of their competitors, get the most out of online meetings, close the best deals from behind their screens, and can be reached...
-
Presales Specialist
il y a 7 jours
Mechelen, Belgique HAYS Temps pleinMechelen | Presales Specialist | NL | Fulltime | Telecom B2B | Ondersteuning en opvolging | 1102955 **Jouw nieuwe werkgever**Bij onze klant werken is fantastisch! Niet alleen vanwege de geweldige sfeer en fijne collega’s, ook omdat je ruimte krijgt om te groeien. Samen wordt er gewerkt om dingen in beweging te brengen. Samenwerking staat in de...
-
Product Owner
il y a 4 jours
Mechelen, Belgique Bluecrux Temps plein**We’re bluecrux. Pleased to meet you!**: Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our...
-
Bss Application Specialist
il y a 4 jours
Mechelen, Belgique Kono Consultants Temps pleinWe are currently looking for a **BSS Application Specialist **for a customer (Mechelen). As a BSS Application Specialist in the Product Catalog and Order Management squad, you will be working in a cross-functional agile team of functional and technical analysts, developers and testers handling initiatives covering BSS (sales) scope for all brands across...
-
Sales Specialist Cloud
il y a 4 semaines
Mechelen, Belgique Telenet Temps plein**TELENET BUSINESS** At Telenet Business, we put business customers in the top drawer. We open the digital door wide for companies, organisations and governments so that they stay one step ahead of their competitors, get the most out of online meetings, close the best deals from behind their screens, and can be reached anytime, anywhere. We do this with a...
-
Agile Product Owner
il y a 5 jours
Mechelen, Belgique Unit-T Temps pleinBij Unit-T zijn we op zoek naar Agile Product Owner. ben jij de geschikte kandidaat? dan meteen. Office Mechelen 40 uur per week **Wat houdt de functie in?**: How does your day looks like? - Take the lead in your agile team to ensure that requests are delivered on-time and meet requirements. - Participate in sprint planning, daily stand-ups, sprint...
-
Presales Specialist
il y a 4 semaines
Mechelen, Belgique HAYS Temps pleinMechelen | Presales Specialist | NL | Fulltime | Telecom B2B | 3 dagen thuiswerk | 1098385 **Jouw nieuwe werkgever** Onze klant is een grote speler binnen de Telecomsector. Je zal terecht komen in het B2B gedeelte van het bedrijf. De klant staat centraal. De digitale deur wordt wagenwijd opengezet voor bedrijven, organisaties en overheden. Binnen dit...
-
Internal Sales Support
il y a 4 semaines
Mechelen, Belgique Beko Belgium Temps pleinBeko Belgium is dé exclusieve importeur van huishoudelijk elektro van de merken Beko, Grundig en Leisure in de BENELUX. Onze werknemers vormen de kracht van de onderneming. Daarom hebben we bewust gekozen voor een open werksfeer waar initiatief en nieuwe ideeën aangemoedigd worden. Iedere werknemer heeft een gevarieerd takenpakket met de nodige...
