Customer Service Officer
il y a 1 semaine
Description
- Ring Twice is looking for a daring and proactive Dutch speaking Customer Happiness Officer (CDI contract) to join our beloved team in Brussels (Central station) as from whenever we find our little nugget._**_
**_
If you are **Dutch speaker**, you **love human contact** and you have a **problem solving mindset**: We have to meet it could definitely be a perfect match
Indeed, we are currently looking for **an outstanding Dutch speaking Customer Service Officer** who will be in charge of our beloved users. He/she will be in charge of answering all their questions but also to help them to understand how Ring Twice can change their live. We believe you already understood it but basically we’re looking for **a new superhero who will be able to guarantee a super positive experience to all our Flemish users**
Our users are the life-blood of Ring Twice. So, if you believe you can help us by satisfying all of them with us here in Belgium and soon abroad, feel free to apply
Last, but certainly not least, if you’re ready to work in a fast-growing start-up and want to work side by side with a passionate team, we can’t wait to meet you
**Ring Twice** is a web start-up active in the **sharing economy** founded in 2013 by 3 young entrepreneurs, which raised more than 1M€. Today, the team is composed of **26 young motivated members, **fully dedicated to bringing people closer together, one job at a time.
**Responsibilities**:
- Follow on a daily basis the entire customers processes (job cancellations, profile validation, online chat moderation,).
- Onboard and follow our users for their first steps on the platform.
- Give all our users the best experience and solution.
- Support the technical team through user feedback.
In short, becoming THE new pillar of our thousands users
Must Have Requirements
- You speak and write fluently Dutch (perfect spelling in Dutch).
- You’re a human person - outgoing and curious who loves contact with people.
- You have a problem solving mindset.
- You are a team-player who works autonomously and proactively.
- You are comfortable on the phone.
- You’ve a passion for internet and collaborative economy is a plus.
Nice To Have Requirements
- You are comfortable with English since the entire team speaks English when gathered.
- Any speaking or writing level in French is very welcome.
- You’re used to work with simple IT tools (Excel, Word, Powerpoint, Slack, etc.).
We offer
**LIFE AT RING TWICE**
Working at Ring Twice is different each day. Don’t expect to do the same all over again. Working at Ring Twice is more than a job. Do we dare to say it’s almost like a lifestyle? Naaah. But yes.
- You’ll be a key employee in a fast-growing and exciting start-up
- You’ll have a real impact on the company’s growth and evolution
- Open and transparent company culture
- Your own fish in the aquarium
- Weekly company happy hours
- Fifa tournaments during lunch time (we have our X-box, we dare you to challenge our CEO)
- Celebrate two birthdays: your real birthday and your Ring Twice-birthday Double cake
- ️ Health insurance
- Competitive salary package
Languages Dutch; Flemish English Education Other Experience 0-5 years
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