Senior Technical Service Supervisor Belgium

il y a 3 semaines

Brussels, Belgique Medtronic Temps plein

**Careers that Change Lives**

In the role as Senior Technical Service Supervisor/ Teamlead you will be responsible for all communication between internal and external customers and field service teams. You will be the first point of contact for all kind of technical-related issues. This will include: people management for field service engineers, discussing escalations with customers, negotiations, price quotations, service contracts, tender support, building customer relationships.

You will be the main point of contact for the local customers, local commercial team and field team for all Service & Repair related questions and-or escalations.

**A Day in the Life**
- You will be responsible for 100% supervision of the team, sales and customers in the region.
- You will visit the FSE at the customer site, discuss complaints/escalations/price quotations, repair prices with the customer and support sales with tendering.
- You will provide technical advice to customers, sales personnel, and healthcare professionals responding to product-related questions, issues and problems.
- You will provide sales personnel with technical data necessary for the demonstration of products.
- You will act as a liaison between sales personnel and customers on technical issues.
- You may make technical presentations at sales meetings and customer locations.

**Must Haves**
- At least Bachelor degree and minimum of 7 years of relevant experience, or an advanced degree with a minimum of 5 year of relevant experience.
- Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
- Requires complete and broad knowledge of operational systems, techniques and practices typically gained through extensive experience.
- Excellent communication skills.
- Excellent written and spoken Dutch and French. Good level of English.
- Willingness to travel and a driver’s license available.
- Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
- A very respected team player with strong interpersonal skills.
- Excellent in managing stressful situations including commercial/sales discussions.

**Nice to Haves**
- In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.).
- Effective presentation and negotiation skills.
- Experienced Microsoft Office user
- Relevant experience in diagnosing, repairing and maintaining electronic and electro-mechanical equipment in a field service role where you have been facing customers in their premises.

**We Offer**

We offer a competitive salary and benefits package to all our employees:

- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
- Employee Assistance Program and Recognize (our global recognition program)

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

When joining Medtronic, you’ll become part of a company that is recognized as a Top Employer in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent people experiences and practices benefitting you and your career. Read more about Top Employers.

Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are **engineering the extraordinary.**

**Our commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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