Cloud Solution Architecture Manager
il y a 8 heures
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
- Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
**Responsibilities**:
**Customer Centricity**
- **Customer Satisfaction** - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Azure Core expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- **Customer/Partner Insights**: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
**Business Impact**
- **Consumption (Cloud & Support) growth**:Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Core value proposition and get value from their investment in the Microsoft technology.
**Technical Leadership**
- **Learn It All**:Demonstrate Self Learner mindest through continuous alignment of individual skilling to team/area demands and Customer Success goals
- **Accelerate customer outcomes**:Engage in relevant communities to share expertise, contribute to IP creation, priotitize IP re-sure and learn from others to help accelerate your customers transformation journey.
**Professional**
- **Insightful listening**:
- **Situational fluency**:
- **Building relationships and Trusted Advisership**:
- **Business value**:
- **Leveraging Digital signals**
**Technical**
- Well Architected Framework/Cloud Adoption Framework (WAF/CAF) foundations
- Architecture design
- Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Experience with management of cloud infrastructure solutions one or more (i.e. Windows and Linux IaaS, SAP, VMware, Virtual Desktop, BCDR, Security, Management, Storage, Networking, OSS, containers, HPC, automation, monitoring and Infra as a code technologies)
- Experience with Identity/Security (Azure): Identity, Security Architecture, Security Management and Network Security
- Competitive Landscape. Knowledge of cloud development platforms preferred.
- Partners. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Engineering, Business, or related field AND extensive years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, or related fiel
- People Management experience required
- Experience in Change Management
- Multiple Technical certifications in Cloud (e.g., Microsoft, Amazon Web Services [AWS], Google, security certifications).
**Additional or Preferred Qualifications**
- Bachelor's Degree in Computer Science, Engineering, Business, or related field AND extensive years experience in IT consulting/support, systems administration, network operations, software development/support, or related field
- Master's Degree in Computer Science, Engineering, Business, or related field AND extensive experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, or related field
- OR equivalent experience.
- Experience in several complex migration projects from on-prem to cloud platform for enterprise customers
- Extensive experience working in a customer-facing role.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
INFRAFY23H1
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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