Global Solution Specialist

il y a 1 semaine

Brussels, Belgique Vodafone Temps plein

**Role Description**:
To provide pre-sales technical support to customers on an outbound basis across International Partner Markets in Europe.

**Role Purpose**:

- Design Global Enterprise customer solutions based on Vodafone products and services
- Win Global Enterprise Customer confidence in professional abilities and support the inbound account team in gaining Global Enterprise Customer agreement to proceed with Vodafone’s proposals
- Preparing solution and service descriptions as input for customer tender documents (RfI, RfP, etc)
- Define trial programs in agreement with the Account Managers and the Global Enterprise Customer
- Customers, supplier and third parties
- Collaborate with Customer Project Managers and Technical resources
- Lead discussions with Global Enterprise customers on technical solution design
- Evaluate and document the Global Enterprise Customer’s technical infrastructure with which Vodafone’s solutions will be integrated
- Assist Global Account Managers and National Account Managers in identifying and scoping of sales leads for Vodafone products and services
- Assist the Account Managers in assessing cost requirements to assist to price setting
- Engage with Vodafone’s internal departments (Customer Solutions, Products and Innovations, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.
- Engage with Service Fulfilment Team to build the customer support model and present it in a standardised format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.
- Work with the Programme Manager to agree handover of design for implementation by the Service Fulfilment team.
- Work closely with VGE and OpCo Product Management and leverage them as 2nd Level Support
- Run Workshops / Innovation sessions to help customers develop strategies using Vodafone services
- Document Global Enterprise customer requirements in standardised format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability
- Being an authority (Point of Excellence) for Vodafone Global Enterprise (VGE) and regional Operational Companies (OpCo) products (e.g. fixed, mobile, date, services, operations) for the sales community and Solution Sales peers
- Ability to use systems and processes that fulfil the needs of the role such as Mozart, Click to Quote, Velocity and other online tools.
- Run customer-facing presentations, workshops in person or remotely on Vodafone’s products and services
- Assess the satisfaction of Global Enterprise Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the Solution Sales and Technical Support Teams to drive improvements in our approach to technical Solution Sales and Solution Design

**Core Competencies**:

- Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions
- Demonstrate ROI benefits to customers using Vodafone’s products and services
- Inputs (solution and service descriptions, value propositions) for customer tender documents
- Ensure that the proposed solutions fit with the Vodafone Global Service Customer’s technical requirements

**Key Qualifications**:
Essential
- 5yrs+ Technical Sales experience
- Technical University Degree
- In-depth knowledge of
- Fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies]
- Voice communication technologies [including IPT, NGN, IN, SIP etc ]
- High level understanding of:

- Mobile data communication technologies [All available Spectrums including 5G, Managed/Secure Mobility]
- Cloud, Cyber Security & Managed Services
- Unified Communications solutions
- Business development skills - unlocking the opportunity based on customers’ business requirements
- Extensive experience in telecoms/IT design with proven technical co-ordination
- Experience in change management in a technological context
- Team player, strong influence and relationship management skills
- A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
- Fluent in English

Desired
- Ability to lead in high-growth, high-uncertainty environments
- Ability to work in an international and distributed virtual team
- Excellent Customer relationship management skills with ability to interact at Director level
- Strong communication and decision making skills - ability to balance conflicting interests

**Application Guidance**:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

**Together we can.

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