Senior Transition Manager
il y a 3 semaines
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
Leads day-to-day delivery by service team(s) for outsourced solutions to clients. Oversees technical aspects of the project and is responsible for coordination with vendors and subcontractors. Ensures continuous and effective services are provided and project completion is within budget and in accordance with contract requirements. Identifies areas where continuous improvement can be applied.
**Working at NTT**
The Client Service Transition Specialist is responsible for the transition of clients with medium to complex Managed Services engagements. Their role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support. Focus will always remain on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.
This role entails working closely with the Managed Services management/leadership team to understand the business objectives and managing the transition of the relevant initiatives into the Managed Services business, whilst ensuring that these are aligned with key measures to ensure achievement of overall goals of the client and NTT Ltd business whilst maintaining performance and effectiveness.
**Roles and Responsibilities**:
- Provide comprehensive project plans and robust scoping and pricing for transition programmes.
- Implement, run, govern and control transition projects / programmes from inception through to completion.
- Manage client relationships. Establish positive relationships and constant communications with all internal stakeholders during a service transition project. Plan and facilitate engagement sessions with stakeholders in a service transition project.
- Manage and mitigate service transition risks.
- Manage client and internal escalations as per the standard NTT Ltd escalation processes.
- Manage variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.
- Compile baseline budgets for service transition projects based on the agreed deliverables.
- Report on transition execution against the contracted planning and identify any major issues.
- Ensure handover for service execution and operational readiness validation has been successful.
- Support new services through an Early-life-support model as required.
- Ensure that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
- Assist with the continued development and improvement of the Transition function through lessons learned analysis and knowledge sharing.
- Manage virtual teams to deliver the planned outcome for transition and transformation projects.
- Manage thorough validation and testing of services provisioned as part of the transition.
- Ensure the development and monitoring of a transition project dashboard that includes key metrics of success.
Knowledge, Skills and Attributes:
- Full understanding of the NTT Ltd. services portfolio and capabilities.
- Proven track record of medium to complex MS Transition Management delivery within an IT environment
- Utilising offshore locations in India and Eastern Europe.
- Proven skills in Project and Transition Management
- Experience in communication and negotiation to senior-management level
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organisation skills
- Highly analytical and data orientated.
- Ability to construct plans and schedules within a framework.
- Professional manner demonstrating discretion and confidentiality.
- Working knowledge of Project Management/governance methodologies
- Demonstrate strategic thinking by being able to look ahead and mitigate potential issues before they arise.
- Show credibility by maintaining a calm persona whilst driving hard to get things done.
- Be determined but adaptable to achieve results
- Strong business and commercial focus
- Ability to think tactically with an understanding of the operations of a service delivery and operations business.
- Excellent client service orientation
- The ability to balance delivery with agreed and contracted expectations.
- High level of attention to detail
**Required Qualifications and Certifications**:
- Bachelor's Degree or equivalent Information Technology
- Internationally recognised Project Managemen
-
Senior Service Transition Manager
il y a 5 jours
Diegem, Belgique NTT Ltd Temps pleinAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Public Affairs Director
il y a 2 semaines
Diegem, Belgique Air Products Temps plein**Job Description and Qualifications** At Air Products, we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 19,000 employees and operations in 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We...
-
Senior Associate Client Project Manager
Il y a 7 mois
Diegem, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Accountant
Il y a 2 mois
Diegem, Belgique Robert Walters Temps pleinOnze klant is op zoek naar een Senior Accountant om hun team in Diegem te versterken. Deze rol is een integraal onderdeel van het succes van het bedrijf en beheert de boekhoudkundige activiteiten binnen een kader van voorzichtige en effectieve controles. De succesvolle kandidaat is verantwoordelijk voor de salarisadministratie, kapitaaluitgaven,...
-
Employee & Labour Relations Senior Manager
il y a 1 semaine
Diegem, Belgique DHL Temps plein**DHL** Bij DHL Express staan mensen centraal. Daarom is ons doel altijd geweest, wereldwijd de beste mensen aan te trekken en te behouden. Wij bieden uitdagingen en kansen voor persoonlijke en professionele ontwikkeling. Wij erkennen de unieke eigen bijdrage van iedereen en zijn er trots op samen te bouwen aan HET logistieke bedrijf voor de wereld. Wil jij...
-
Senior Manager Regional Outbound Transportation
Il y a 7 mois
Diegem, Belgique Johnson & Johnson Temps pleinThe DELIVER organization strives to deliver an exceptional customer experience through leading critical customer facing functions such as distribution, customer service, logistics and transportation across Johnson & Johnson Family of Companies. DELIVER EMEA manages a complex network of Distribution centers (DC’s) and Customer Services centers across...
-
Senior Network
il y a 1 mois
1831 Diegem, Belgique iStorm Temps pleinOur client is an internet infrastructure essential company based in the Brussels area. As a Senior Infrastructure Engineer at the organization, you will play a critical role in shaping the future of the company and will be a crucial part of our DevOps team, playing a significant role in the design, implementation, and maintenance of our infrastructure...
-
Senior Accountant
Il y a 7 mois
Diegem, Belgique ArgaFinArgaTeam Temps pleinDescription Our client is currently looking for a Senior Accountant (M/F/x) to support their growth. Our client is an Italian multinational manufacturer and distributor of consumer goods. You will be responsible for overseeing all accounting aspects of the business, reporting to the Group CFO. **Main tasks** As the CFO's right-hand man and working closely...
-
Senior Accountant
Il y a 7 mois
Diegem, Belgique HAYS Temps pleinSenior Accountant |English Dutch | 5+ years' experience | International company | Familial environment|1101962 Hays is actively looking for a **Senior Accountant** in Machelen: - Fluency in English and Dutch - Minimum 5 years’ experience in a similar position - International company - Family atmosphere - Growth opportunities As Senior Accountant,...
-
Senior IT Delivery Manager
Il y a 5 mois
Diegem, Belgique Zurich Insurance Temps pleinAs the Senior IT Delivery Manager & Chapter Lead, you will be responsible for the end-to-end delivery of multiple projects, ensuring seamless stakeholder management and execution. This is a fulltime hybrid role where you will be working from our office **Diegem, Belgium.** **Your Role**: The Senior IT Delivery Manager & Chapter Lead will take the...
-
Senior Communications Manager Emea
il y a 3 jours
Diegem, Belgique Carrier Temps plein**Country**: Belgium ** Location**: De Kleetlaan 3 - 1831 Diegem, Belgium **Carrier Fire** & Security’s has now an opportunity for a **Senior Communications Manager (London or Brussels based)**. Our purpose is to make the world a safer place to live by protecting what people care about the most - their loved ones and their property. Our Fire & Security...
-
Senior Accountant Ad Interim
il y a 3 jours
Diegem, Belgique Robert Half Belgium Temps pleinRobert Half Management Resources is currently looking for a **Senior Accountant ad interm (M/F/x)** for a 6 months assignment. Robert Half Management Resources is currently looking for a **Senior Accountant ad interm (M/F/x)** for a 6 months assignment. The company is based in Brussels. As **Senior Accountant **you will be responsible for the following...
-
Senior Supply Chain Project Specialist
il y a 1 semaine
Diegem, Belgique Janssen Pharmaceuticals Temps pleinSenior Supply Chain Project Specialist SECTION 1: JOB SUMMARY The position is responsible for the planning, alignment and execution of Supply Chain activities related to approved and funded projects. Projects can include new product introductions, product line extensions, network optimization, acquisitions, divestiture, product design changes and lifecycle...
-
Senior Client Manager
Il y a 3 mois
Diegem, Belgique NTT DATA Temps plein**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Senior Service Architect
il y a 1 semaine
Diegem, Belgique NTT Ltd Temps pleinAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Freelance Senior Project/programma Manager
Il y a 7 mois
Diegem, Belgique Koramic2Engage Temps pleinAls Sr. Project Manager ben je verantwoordelijk voor de planning, uitvoering en afronding van één of meerdere projecten binnen de gestelde tijdslijnen, budgetten en kwaliteitseisen. Je werkt nauw samen met stakeholders en projectteams uit verschillende workstreams/vakgebieden waaronder IT, Operations, HR, Facilities, Finance, Capacity Planning... Je...
-
Senior Account Manager
il y a 2 semaines
Diegem, Belgique Hewlett Packard Enterprise Temps pleinSenior Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ **_ Job Family Definition:_** Manages several larger accounts. Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE’s strategy. Drives...
-
Senior Business Controller
il y a 2 semaines
Diegem, Belgique Robert Half Belgium Temps plein**Robert Half** **Talent Solutions** is currently looking for a **Senior Business Controller (M/F/x) **for a permanent position based in **Diegem**. **Robert Half** **Talent Solutions** is currently looking for a **Senior Business Controller (M/F/x) **for a permanent position based in **Diegem**. Our client is a fast growing company active in the...
-
Senior Controller
il y a 18 heures
Diegem, Belgique DHL Temps plein**YOU DRIVE FOR QUALITY AND GREAT SERVICE? THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...
-
Emea Deliver Senior Analyst
il y a 2 semaines
Diegem, Belgique Janssen Pharmaceuticals Temps pleinEMEA Deliver Senior Analyst The EMEA Deliver Senior Analyst manages assigned key analytics projects, dashboards and related data flows, manages independently related improvement projects, drives automation and standardization, actively supports analytics segment portfolios, helps identify analytics opportunities, owns his portion of the competency model to...
