Technical Documentation Manager

il y a 3 semaines

Mons, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Needs Assessments:

- Conduct thorough assessments across departments to identify documentation requirements and priorities

Documentation Creation and Maintenance:

- Develop, update, and maintain clear, concise, and accurate documentation.

Establishing Standards:

- Define and enforce documentation standards, ensuring consistency and quality across all documents.
- Identify, ingest and process data sources which are required to display information relevant to the customer

Collaboration:

- Work closely with other team members and customer in order to create meaningful, reliable and near realtime visualization solutions in line with customer expectations

Version Control and Lifecycle Management:

- Implement and manage version control processes and ensure proper document lifecycle management.
- Think out of the box to propose new ways of displaying complex information. The result shall be actionable.

**Deliverables**

Comprehensive Documentation Plans:

- Develop detailed strategies outlining the creation, storage, and retrieval of documentation to meet departmental needs.

Various Document Types:

- Create a range of documents, including user manuals, technical guides, process documents, and any other required documentation identified during needs assessments.

Document Templates:

- Create standardized templates to maintain consistency across various document types.

Document Management System Setup or Improvements:

- Implement a new system or improve the existing document management system to enhance control, accessibility, and versioning.
- The provider shall attend to meetings with the customers on a regular basis, understand what their needs are, propose realistic solutions meeting these needs and implement those. These solutions shall be validated by the customer and improved until full customer satisfaction is reached.
- For coordination purposes and due to the access required, the provider of this service shall work onsite, at SHAPE, Mons, Belgium.
- Respond to ad-hoc tasks given by the service delivery manager and section head.
- The service provider is expected to provide high quality deliverables in accordance with internal processes.
- The service provider shall be responsible for complying will all applicable local employment laws, in addition to following all NCIA onboarding procedures. Delivery of the service cannot begin until these requirements are fulfilled.

**Essential Skills and Experience**
- Minimum of 4 years experience in technical writing or documentation management
- Document Management with strong experience in implementing document control systems
- Excellent knowledge in document versioning, and access control including document lifecycle management
- Proficiency in tools such as Microsoft Of

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