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Internship Support Administration Customer Care Team
Il y a 2 mois
Functieomschrijving
You will be working as an intern in the order to fulfilment department at Bosch Thermotechnology Belgium in Mechelen. Your main responsibility will be to support the service administration team in daily operational tasks (mailbox handling, credit note mgt, back office related tasks,.). You may have direct contact with customers, helping them in finding solutions to their questions. Besides you will support improvement projects on various topics,. You will collaborate with different departments in order to find new innovative solutions. This internship position will support you in developing your project management skills. You will develop/improve your creative, analytical and communication skills.
Profiel
You are currently a student (International Business Management, Marketing, Economical Studies & Social Sciences, etc.). You have excellent communication skills, you are very well-organised and flexible and you can work independently and efficiently.
You have practical knowledge of IT systems/MS Office (especially MS PowerPoint & MS Excel). Fluency in Dutch is mandatory and good French skills are important.
Jobgerelateerde competenties
- De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling,...
- Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst,...
- Opvolggegevens van de activiteiten registreren
Jaarrapporten opstellen
Verbeteringen voorstellen
- Uitwerken van of bijdragen aan de klantenstrategie
De jaaractieplannen en de doelstellingen van de dienst bepalen
- Prestatie-indicatoren voor de dienst uitwerken
De resultaten analyseren
Aanpassingen doorvoeren
Aanbod
Additional Information
If you are a student enrolled in a Belgian University/College and you have to do a mandatory internship you will be granted travel reimbursement and meal vouchers.
If you are a student enrolled in a University/College outside of Belgium (or if you are available for a voluntary internship outside a university curriculum) you will be granted an allowance of € 977,50/month.
- In case that you need to do a mandatory internship, your University/College must be located in a member state of the EU.
Starting date: April/May 2023
Duration: 6 months
Plaats tewerkstelling
2800 MECHELEN
Vereiste studies
- Geen specifieke studievereisten
Werkervaring
- Geen ervaring
Contract
- Vaste Job
- Voltijds
- Dagwerk
Plaats tewerkstelling
- 2800 MECHELEN
-
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