Head of Customer Success

il y a 1 mois


Evere, Belgique iStorm Projects Temps plein

**Support Customer by Mail & Phone**
- Know the company’s plateform inside and out.
- Organize the treatment of the mails/phone by the team
- Analysis of the content of the communication and proposal of corrective measures
- Analysis of the quality of the answers by the team via kpi
- Identify and assess customers’ needs to achieve satisfaction
- Take the extra mile to engage customers
- Encourage adoption of all features using chatbot
- Measure customer satisfaction
- **On-board new clients**
- Onboard the users: explain the way the company can guide them through the Real Estate transaction
- Onboard the administrators: explain how to optimize their account according to their internal procedures
- Educate the clients on feature enhancements and evolution of the platform
- Map the Customer Experience journey and evaluate satisfaction
- **Support of the Chatbot team**
- Reports the implementation of the corrective measures and onboarding so that the chatbot team can implement them easily
- Adapt the chatbot whenever required
- Educate the client on feature enhancements and evolution of the platform
- **Establish Customer Support Practices**
- Creating policies and procedures that optimize the customer experience.
- Ensure that established policies are adhered to by the entire staff, so all customers receive the same quality of service.
- Gather feedback from customers, study other customer success programs and analyze customer data to identify the best practices.
- Feed the product development team with client needs and/or suggestion to improve the customer experience
- **Supervise Customer Success Employees**

You are genuinely excited to help customers. You are
**empathetic**, and
**passionately communicative**. You can put yourselves in the customers’ shoes and advocate for them when necessary.
**Problem-solving** also comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints.

To be successful, you will have a passion for
**positive client experience**, an eagerness to
**master** our product features to guide our clients throughout their work, a healthy dose of positivity and a
**natural helper** mindset, a good knowledge of technology, great verbal and written
**communication** skills, an eagerness to learn and a solid command of
**Dutch, English and French**.For a company that develops a SaaS for the real estate sector, we are looking for a Customer Success Manager.

As a
**Customer Success Manager**, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. You ensure a great
**user experience.**
A such, you will onboard our clients, provide product information and drive through resolution any emerging problems that their customer might face with accuracy and efficiency.

You will improve and implement the current customer strategic plan, focusing on expansion to new European countries and customer success, while ultimately bringing our company the next levels.
- A Full time position 5 days/week, with flexible time (2 days per week working from home)
- You’ll have a direct and concrete impact on the company and its long-term strategy, with clear contribution to the growth
- An ambitious technology SME at human scale.
- A very complete package besides an attractive monthly salary, that includes a mobility package (company car or others), a yearly bonus, a cafeteria plan, meal vouchers, etc.



  • Evere, Belgique société Belge d’Exonération de Précompte SRL Temps plein

    At SBEP, we move at an amazing pace (our business has grown exponentially in the past year), thanks to our remarkable people, who bring cutting-edge services to hundreds of Belgian SMEs every day and having fun in the process! Our team is at the heart of what we do, and our success starts with you! Work with & learn from an incredible group of people who...

  • Head of Business Lines

    il y a 1 mois


    Evere, Belgique Orange Temps plein

    This crucial role inside the Communication Services entity oversees all activities related the business lines and its partners. The main objectives is to ensure that the portfolio of services/products is managed from an European perspective. As CS is a new entity in Sales Europe, the Business Lines division might receive other responsibilities during the...

  • Account Manager Nl

    il y a 1 mois


    Evere, Belgique société Belge d’Exonération de Précompte SRL Temps plein

    At SBEP, we move at an amazing pace (our business has grown exponentially in the past year), thanks to our remarkable people, who bring cutting-edge services to hundreds of Belgian SMEs every day and having fun in the process! Our team is at the heart of what we do, and our success starts with you! Work with & learn from an incredible group of people who...

  • Account Manager Nl

    il y a 1 mois


    Evere, Belgique société Belge d’Exonération de Précompte SRL Temps plein

    At SBEP, we move at an amazing pace (our business has grown exponentially in the past year), thanks to our remarkable people, who bring cutting-edge services to hundreds of Belgian SMEs every day and having fun in the process! Our team is at the heart of what we do, and our success starts with you! Work with & learn from an incredible group of people who...


  • Evere, Belgique Start People Temps plein

    **Team description** Corporate Affairs & Sustainability purpose is to positively influence our business environment and create advocates through contribution to society, people, planet by enhancing our reputation with all our key stakeholders and being a role model in sustainable business, with transparent and open communication. Our vision for 2030 is to...

  • CRM Senior Business Analyst

    il y a 2 semaines


    Evere, Belgique Orange Business Services Temps plein

    The team, position & mission: As an expert, we offer you the opportunity to join a recognized company in the data and digital fields and to work on ambitious projects for the largest companies on the Belgian and international markets.  You have a wide knowledge of the CRM domain: Sales, Marketing, Customer Services, Field Services, Customer Data...

  • Intern Project Quality

    il y a 2 jours


    Evere, Belgique Toyota Motor Europe Temps plein

    Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale...


  • Evere, Belgique Toyota Motor Europe Temps plein

    Company Information: *** **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale...


  • Evere, Belgique Toyota Motor Europe Temps plein

    Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale...

  • Sales Director

    il y a 1 mois


    Evere, Belgique Orange Temps plein

    **The team, position & mission**: **Orange Business Digital Services achieved remarkable success in** **2023 through strategic partnerships with various organizations, enabling the** **deployment of cutting-edge Customer Data Platforms and Data** **Solutions. In light of our recent successes and ambitions, we are seeking a** **Sales Director with a...

  • Sales Director

    il y a 1 mois


    Evere, Belgique Orange Business Temps plein

    **The team, position & mission**: Orange Business Digital Services achieved remarkable success in 2023 through strategic partnerships with various organizations, enabling the deployment of cutting-edge Customer Data Platforms and Data Solutions. In light of our recent successes and ambitions, we are seeking a Sales Director with a passion for Data & AI and...


  • Evere, Belgique Orange Business Temps plein

    **The team, position & mission**: As a consultant in the Customer Engagement practice at Orange Business Digital Services, you'll play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge...


  • Evere, Belgique Orange Temps plein

    **The team, position & mission**: **As a consultant in the Customer Engagement practice at Orange Business Digital Services, you'll play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge...

  • Chief Financial Officer

    il y a 4 semaines


    Evere, Belgique Orange Business Temps plein

    **About us**: Orange Business is a network-native digital service company with offices in 65 countries worldwide, and part of the Orange Group. Our customers benefit from the skills of our 29,000 employees, who are experts in the B2B challenges that arise in the world of telecom and digital services. Digital Services Europe (DSE) is a newly created division...

  • Toyota Motor Europe

    il y a 1 mois


    Evere, Belgique Start People Temps plein

    **Team/division description** The Value Chain Profit Management & Business Controlling team takes up the role of Strategic Business Partner towards all Value Chain departments by providing financial and controlling services that allow them to most efficiently manage their business and that support achieving the Mid Term Business Plan. **Your...

  • Toyota Motor Europe

    il y a 1 mois


    Evere, Belgique Start People Temps plein

    **Team/division description** The Value Chain Profit Management & Business Controlling team takes up the role of Strategic Business Partner towards all Value Chain departments by providing financial and controlling services that allow them to most efficiently manage their business and that support achieving the Mid Term Business Plan. **Your...


  • Evere, Belgique Start People Temps plein

    **Your responsibilities**: Project lead in creation of marketing content for model campaigns: - Manage agencies and internal stakeholders - Support the development of communication strategy into creative - Follow up on the production of assets for the various consumer segments and channels - Ensure a timely delivery and distribution of campaign assets to...


  • Evere, Belgique Start People Temps plein

    **Your responsibilities**: Project lead in creation of marketing content for model campaigns: - Manage agencies and internal stakeholders - Support the development of communication strategy into creative - Follow up on the production of assets for the various consumer segments and channels - Ensure a timely delivery and distribution of campaign assets to...


  • Evere, Belgique Orange Cyberdefense Temps plein

    Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers. Orange Cyberdefense enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries. We are building a safer digital society, protecting...

  • Customer Service Expert

    il y a 1 mois


    Evere, Belgique Adecco Temps plein

    Sta jij elke dag met de glimlach op en krijg je er energie van om anderen te helpen? Houd jij altijd je ‘cool’ en slaag je erin om complexe vragen te beantwoorden? Ben je bovendien een echte storyteller en hebben sociale media geen geheimen voor jou? Heb jij net overal ja op geantwoord? Dan ben jij diegene waar we naar op zoek zijn! Voor één van onze...