Freelance ‘quality Control Officer’
il y a 2 semaines
**Introductie**:
**Spring Professional** is looking for a freelance ‘**Quality Control Officer**’ for the department ‘Direct Sales’ for our client, **one of the largest energy producing companies** on the Belgian Market (Regio Brussels, Hasselt or Gent).
Do you have a strong **expertise** in **computer tools**, e.g. Microsoft Office/ SAP and Salesforce?
And are you fluent in **Dutch and French** &** result-driven**?
**YES? Let’s have a talk**
**Functie-informatie**:
**Mission**
As a ‘**Direct Sales Quality Control Officer**’, you will provide **operational** and **administrative** **support** for the development and operation of the various Direct Sales channels. You will play an important role in **ensuring the quality standards** required of the sales representatives, both in terms of the contracts they conclude with customers and in terms of the way they conduct themselves at events.
As a ‘**Quality Control Officer**’ you will:
- **Manage** the control of the correct treatment of the sales contracts of our commercial partners, by different digital tools, the paper contracts signed by customers, to listen to voice logs following a complaint,
- **Check** how our agents behave, in attitude, commercial speech, state of the stand,at our different Retail partners ==>**Mystery Shopping**
- Sometimes **contact customers** for certain verifications.
- **Organize** and **control** a number of processes that must guarantee the quality of the sales channels.
- Be responsible for providing **detailed reports** to your colleagues and manager.
- Organize and participate in **meetings** for and with partners, when necessary. You are also present at agreed times. This can be both internal and external.
- **Take initiatives and propose solutions** in order to improve the quality of the sales and control processes in place.
**Functie-eisen**:
**This is how we see our ‘Quality Control Officer’**:
- **Strong affinity** with **computer tools**, you have a **good knowledge of Microsoft** (Word, Excel, PowerPoint, Outlook). Preferably, you have a **basic knowledge of SAP and Salesforce**.
- **Fluent** in **Dutch**, **French** and if possible in English (orally & in writing)
- You have administrative, analytical and organizational **skills** and you can work with the necessary discretion.
- Your work is **structured **and **solution** oriented.
- You are a **teamplayer** and are able to **work individually/take** the right **initiatives**.
- Your **communication** skills are ‘**on point**’.
- You are **commercially** minded and understand the requirements of our sales partners.
- You are **willing to travel** throughout Belgium,** 1 to 2 days per week**.
- You participate in** team meetings**, in Brussels or Hasselt (sometimes elsewhere).
- **Affinity** of the energy market is a plus, not essential.
- Expertise in **mystery shopping** is a plus, not essential.
**Aanbod**:
**What we offer**:
A **freelance **contract
**Hybrid** workplace: combination of home office and on-site (e.g. Brussel or Hasselt).
A **great opportunity** to further develop your expertise at a high level, in one of the largest companies on the Belgian Energy market.
**Interested** in this **Freelance** ‘**Quality-control-officer’-opportunity**? Contact me:
**+32 (0)2 583 91 47**
Spring Professional Belgium manages this vacancy for several clients. We are part of the Adecco Group and are specialized in Contracting, Perm Placement and Freelancing. Our team focuses on the following areas: Customer Service, Marketing, Sales, Communication, Finance, Office & Human Resources.
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