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Project Manager Customer Programs

il y a 2 semaines


Mechelen, Belgique Spot On Sp. z o.o Temps plein

**Goesting in een nieuwe Job?**

**Function**:
Plans, monitors and manages internal projects from initiation through completion, according to the departmental business objectives, translating these objectives into concrete deliverables.

Characteristics of these Projects are:

- Direction of the scope is identified but not fully defined yet, as is the impact on products and technology_. (nb: in line with page 8)_
- In some projects new technology can be introduced. This is for instance the case for large and complex end-of-life replacements (eg. WLI replacement) or when introducing new technology (eg. Klant Helpt Klant; digital roadmap projects, ). This is not always the case, technology can be known and can be market practice (e.g. Oracle).
- Possible impact on legacy systems, processes, organization, operations, incl change mgmt.
- Typically delivered within 1 project potentially in phases within a max 2 year timeframe.Changes in scope, roadmap, priorities & timing are possible but not frequent.
- Dependencies are usually within the same organization and/or IT related
- Delivers the agreed scope and deliverables
- High stakes for the department, LT level stakeholders.
- Customer impact is often a key characteristic of these initiatives (eg. One Care Portal; Klant Helpt Klant;..). Project scope includes managing the customer impact. Often in partnership with other departments

The “normal” cross-functional delivery practices used for standard Projects are sufficient. The PM uses formal processes and tools to manage resources, budgets, risks and changes. The PM manages projects to ensure on-time completion according to specifications and within budgeted costs.

**Profile**:
Preferably you have a Master degree with a minimum of 3 years relevant experience.

Knowledge of PMI/Prince II is required.

The following interpersonal skills are key at expert/ professional level.
- Stakeholder management and perception management
- Excellent influencing skills & negotiation skills.
- Ability to align cross functional stakeholders
- Abillity to build trust, and an open and transparent working climate
- High “get it done“ & mobilization capabilities