Front Office Shift Leader Crowne Plaza Bxl Airport
il y a 2 semaines
**Company description
**The contemporary Crowne Plaza Brussels Airport is located a stone'¿s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of 'œThe Corporate Village' which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay
**Description of the function**
- Help guests
- You ll be happy to help if someone needs a toothbrush or directions for example
- Look smart
- Wear your uniform with pride
- Supervise front office operations during assigned shift
- Supervise cashiering activities during shift
- Register and rooms all arrivals according to established procedures
- Maintain intimate knowledge of departmental standard and procedures
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation
- Maintain cashier float and ensure accurate cashier closing at the end of the shift
- Execute all financial transactions as per request in respecting the internal accounting procedures
- Execute all administrative and financial duties related to the shift
- Keep updated of all modifications to accounting policies and procedures
- Responsible and attends all guest's request upon their limits of authority
- Knowledgeable of all special promotion procedures, for programs such as seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
- Perform the audit balances and prepares all works for audit in an orderly fashion
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Take ownership of special project and ensure that deadlines are met
- Identify and act on performance and behavior of team
- Communicate effectively and positively and shares information within the team to get things done
- Assist the manager by given feedback on performance and identify area for improvement
- May act as Manager on Duty: - Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
- Dealing and managing the guest's complaints - Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc.stions
**Profile description**
- Look smart
- Wear your uniform with pride
- Great communication skills _
- Bachelor's degree/Higher education qualification
- Minimum of 2 years experience in hospitality (Front Office)
- Basic math skills are used frequently when handling cash or credit
- Problem solving, reasoning, motivating and training abilities are often used
- Must speak fluent English, French and or Dutch.
- Being passionate about people and service
- Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
**Benefits of the position**
- Determined Contract (6 months) with eventual prolongation in view of an undetermined period
- Full-time
- Competitive salary
- Life insurance after 6 months of employment
- Health insurance for you and your family members after 6 months of employment
- Transportation costs partly reimbursed
- One meal per shift
- Employee rate at IHG hotels worldwide
**Additional information**
Workplace ,
Contract type : CDI
Other information:
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