Ikm Tools Support, Improvement and Documentation

il y a 1 mois

Brainel'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

**IKM Tools Support, Improvement and Documentation Technician
- **Working Location**:Braine L'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience
- Proven knowledge and experience of the IKM Tools, alongside Infrastructure skills
- Microsoft SharePoint 2013, SharePoint 2016, SharePoint 2019 proficiency
- Knowledge in/on:
ü SQL servers and Network technologies
ü PowerShell Knowledge in.Net
ü ADFS Domain and SharePoint wise
ü Virtual machines technologies

**DUTIES/ROLE**:

- Support and Improvement
ü Operation and Maintenance of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +) and the Project Implementation Tracking Tool instances across the NATO networks
ü Support to the VMWare ESX environment
ü Troubleshooting and fixing of issues related to the Applications listed above
ü Installation & rollout support of IKM Tools+ if required
ü Creation of PowerShell Scripts
ü Support of the Azure Environments
ü Designing medium and large enterprise SharePoint environments, to accommodate the IKM Tools and the PITT
ü Support in improving the IKM Tools
ü Active Directory Federation Services and Claims provider support, related to the IKM Tools
ü Support in the replication activities of the IKM Tools
ü Improving and supporting the search engine of the IKM Tools
ü Maintaining High availability ADFS capabilities
- Approved Service Interruptions
ü Assist the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions
- Reporting
ü Track development tasks, ITSM reports and liaise with the responsible Service Delivery Manager
ü Documentation
ü Creation of technical and user guides and documentations and doing Quality assurance with the related staff
ü Visualizing content in how-to videos, creating training material and how-to guides
ü Creating of PowerPoint slides
ü Act as the Document Controller to guarantee the completeness (i.e. checking that every document has been produced), quality (i.e. checking formatting and compliance with templates) and archival (i.e. checking that every document has been archived in the right place) of the documents produced by CPS. Maintenance of the existing documentations and adjustments, during the whole life cycle of the product
- Meetings/Demonstrations
ü Attending on the Sprint meetings with the internal staff and the customers
ü Assist the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools and Infrastructure Topics

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