Guest Service Agent

Il y a 4 mois

Brussels, Belgique Pandox Belgium Temps plein

Welcome to **Hilton Brussels Grand Place**, a place where elegance meets conviviality, and innovation blends with tradition. In the heart of Brussels, our iconic hotel embodies the spirit of the city: dynamic, cosmopolitan, and full of surprises. Our team is our greatest pride; a group of dedicated professionals driven by a passion for hospitality and the desire to create unforgettable experiences for our guests. Join us and discover a world where every day is a new adventure

Are you a master of hospitality with a knack for creating lasting impressions? We are on the lookout for a vibrant and personable **Receptionist** to join our esteemed team. As the face of our hotel, you will be instrumental in weaving seamless experiences and delighting guests from around the globe.

**Responsibilities**
- Extend a **warm and genuine welcome** to all guests, setting the tone for their stay.
- Execute flawless **check-ins** and **check-outs**, orchestrating each guest's journey with precision.
- **Anticipate** and fulfil **guest needs** with finesse, providing **personalized recommendations** and insider tips.
- Serve as a **fountain of knowledge** about our hotel amenities, local attractions, and cultural hotspots.
- Navigate diverse **guest inquiries** and requests with grace and efficiency.
- Embrace **collaboration** with colleagues across departments to ensure a harmonious guest experience.

**Profile**
- **Enthusiasm and passion** for delivering **exceptional service** that goes above and beyond.
- **Charismatic communication skills**, capable of effortlessly connecting with people from all walks of life.
- A natural flair for **problem-solving** and thinking on your feet.
- Fluency in **English** and **French** is a must; proficiency in additional languages is a delightful bonus.

**What to expect when working at Hilton Brussels Grand Place?**
- **Working Hours and Professional Environment**: Shifts include working from 7 am to 3 pm as well as from 3 pm to 11 pm. You may be required to work weekends and occasionally at night.
- **Collaborative Work Environment**: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.
- **Professional Development**: Access opportunities for ongoing training, professional growth, and skill enhancement.
- **Competitive Compensation**: Enjoy a salary aligned with the market, Sunday premiums, upselling premiums, as well as additional benefits such as CCT90, group insurance, meal vouchers, and eco-vouchers.
- **Well-being-Focused Company Culture**: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
- **Advancement Opportunities**: Progress within the company through advancement and career development opportunities.
- **Discounts on Products/Services**: Did you know that **Hilton Brussels Grand Place** is part of the **Pandox** investment group? We own and operate six other hotels in Belgium:

- The Hotel. Brussels
- DoubleTree by Hilton
- Crowne Plaza Antwerpen
- Holiday Inn Brussels Airport
- Hotel Hubert Grand Place
- Indigo Brussels City

Enjoy **attractive discounts** on rooms and restaurants across our various establishments as well as **access to the gym**

As a Hilton team member, you also benefit from **discounts at Hilton hotels worldwide**
- **Responsible Initiatives**: Contribute to company projects or initiatives focused on social and environmental responsibility.
- **Recognition Programs**: Be recognized and rewarded for your contributions through recognition and reward programs.

**What are the recruitment process steps?**

We have a company culture that advocates **diversity, inclusion, and equal opportunities**. Are you a person with a **disability** and need adjustments for hiring? Feel free to let us know.

We look forward to welcoming you to Hilton Brussels Grand Place

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