Service Delivery Manager

il y a 3 semaines


Brussels, Belgique NRB Temps plein

Vous souhaitez booster votre carrière dans un rôle de Business Analyst? Rejoignez notre équipe Local Managed Staffing au sein de NRB

Le groupe NRB, aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en Software Development, ou encore en Consultance & Managed Staffing.
Vous trouverez plus d'informations ici.

Actuellement, NRB est à la recherche d'un Service Delivery Manager dans le but de renforcer la business unit education dont le rôle serait d’assurer le service auprès de nos clients:

- Responsable de la prestation efficace de services technologiques et informatiques dans le secteur éducatif.
- Collaboration étroite avec les équipes éducatives pour comprendre leurs besoins spécifiques en matière de technologies de l'information.
- Supervision de la mise en oeuvre, de la gestion et de l'amélioration continue des services informatiques, garantissant la satisfaction des utilisateurs.
- Coordination des activités de support technique
- Collaboration avec les fournisseurs pour assurer la disponibilité des solutions technologiques.
- Intégration harmonieuse des nouvelles technologies dans le cadre éducatif.
- Évaluation des performances des services, résolution des problèmes et mise en oeuvre de solutions préventives.
- Point de contact principal pour toutes les questions liées aux services informatiques dans le domaine éducatif.
- Être en possession d’un bachelier en Informatique
- Business Analyst Certification
- Agile,
- Waterfall,
- BPMN,
- UML,
- ITIL
- Expérience prouvée de minimum 5 ans dans des activités ou missions similaires à celles demandées.
- Français
- Néerlandais
- Anglais

**_ NOTRE OFFRE_**
- Une flexibilité contractuelle, un contrat CDI ou une mission en tant que freelance;
- Une flexibilité horaire avec des possibilités de télétravail (1 à 3 jours par semaine);
- Une équipe de collègues enthousiastes, professionnels et talentueux où règne une bonne humeur et une bonne ambiance;
- Un accompagnement de carrière personnalisé pour vous soutenir dans votre évolution;
- Une entreprise avec une atmosphère de travail agréable, dynamique et tournée vers l'innovation.


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