Technical Implementation Specialist

il y a 1 semaine

Gent, Belgique IQGeo Temps plein

**_Job Summary_**

The technical implementation department is dedicated to enhancing the client experience through the design, implementation, and delivery of projects for IQGeo’s Web and Mobile Mapping Software for our EMEA based customers, ranging from local municipalities to international Tier 1 companies. The T.I. department sits within IQGeo’s Global Customer Services Organization while our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.

The Implementation Specialist role is based in Belgium to support our growing European customer base. IQGeo offers Network Manager Telecom in three Editions to meet the needs of any operator, regardless of size or complexity. This role will focus on the delivery of two of these Editions (out of the box and configuration-only).

Success in this role requires the ability to cultivate both internal and external client relationships, self-manage multiple projects concurrently, and influence stakeholders to ensure projects are completed on time and within budget. A key part of the role will be translating business processes into robust requirements, making sure the information is comprehensible to Program Directors, Product Managers, and business operations partners.

**_
Duties/Responsibilities_**
- Own and facilitate projects delivering out of the box (OOTB) products from inception to end-user delivery, including post-deployment assistance (Startup Care).
- Provide user and configuration training to end users and administrators.
- Communicate the technical solutions effectively to customers, explaining deployment, usage, fit within the overall technology architecture, and alignment with success strategy
- Engaging with clients to gather and analyze their requirements and iteratively adapting software configurations.
- Serve as the primary point of contact for client requests, concerns, and issues, and drive the resolution of any implementation or service delivery issues
- Collaborating closely with Product and Engineering on common feature requests, bug resolutions, and improvement opportunities.
- Maintain a deep understanding of the IQGeo products.
- Collaborating with peers across the globe to identify and implement enhancements to deployment and configuration procedures.

**_ Required Skills & Abilities_**
- Essential skills_
- Proven experience in deploying and configuring web-based software solutions. - Industry experience in Telecommunications, FTTH.
- Demonstrated problem-solving and change management skills.
- Exceptional time management skills
- Strong organizational skills with the ability to adapt quickly to changing priorities, assignments, and roles.
- Experience in direct, customer-facing roles.
- Excellent communication in English, both written and verbally.
- Creative and problem-solving oriented thinking.
- Ability to thrive in a fast-paced, evolving environment.
- Desirable skills_
- Knowledge of programming, scripting, or rules-based languages.
- Experience with GIS systems of record, such as IQGeo, ESRI, Smallworld, or QGIS.
- Exposure to ETL tools such as, Safe Software’s FME or GeoKettle.
- Experience with Linux System administration and bash scripting.
- Additional language proficiency in Dutch, French, Arabic and/or German.

**_ Education and Experience_**
- Degree in Computer Science, Engineering, or related field; or equivalent work experience is preferred.
- Minimum 3 years of comparable technology and industry experience.

**_ Physical Requirements_**
- Prolonged periods of sitting at a desk and working on a computer.

**_ Supervisory Responsibilities_**
- None

**_ Work Permits & Visas_**

You must already have the right to work permanently in Belgium.

IQGeo is **not** able to sponsor work permits.

**_
Flexible Working_**

We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising

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