Service Designer for Cockpits

il y a 2 semaines

Brussels, Belgique Proximus Group Temps plein

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

We are looking for a highly motivated, service designer to join us on the exciting journey of our Service Design for Cockpits Chapter.

But before we get into how you could be part of this, let’s first introduce you to our way of working and our team:
**Our philosophy**
Our Chapter is focused on designing journeys for our internal clients, sales & care agents, in shops and contact centers. Therefore, key principles of our Chapter are
- Enhance experience of our agents
- Bring a human-centred approach to problem solving
- Build value centred on effortless approach
- Get a know-how on our technologies to make it real

Our purpose is to create fine-tuned solutions for agents’ problems that will be impactful for their interactions with our final clients

Who we are?

You will be part of our dynamic Chapter where a lot of the work is about building agent’s experience based on their feedback, our transformation strategy, and technology opportunities.

As a member of our Chapter, you will work in Agile, join a squad and collaborate mainly with UX designer, analysts, and PO’s in order to make sure that designs can be brought to live.

**What you will be part of**

User research
By research, we mean:

- Agents & stakeholder interviews,
- Field studies, which can take several forms like shadowing in our shops and contact centers
- Data research,

Co-creation
We value the co-creation process to develop or improve end-to-end experiences of our agents, ensuring the best fit in terms of desirability (people), feasibility (technology), sustainability, and viability (business). To reach this, we believe in the power of teamwork and are co-creation enthusiasts for activities like:

- Co-creation & design workshops
- Customer journey management, experience mapping,
- Omnichannel strategy

Design
“Design is not how it looks, it’s how it works” We do value beautiful designs with high quality, and we also do consider it as a part of a design process where the whole squad is involved at different steps and levels, including you. Team spirit is key.

Methodology

We follow the “double diamond” or service design methodology to complete our mission. As Service Designer, we are the owner of this design process and facilitate all workshops needed to land perfect value proposal and its execution. We start out with research, going on to ideation & definition of value proposal, after which we prototype and design your end-2-end journey before delivering an MVP together with the squad. This in constant interaction with our user/customer, backing up our assumptions as we go.

Field knowledge

As our customers are our sales agents, a knowledge of the field, their day-to-day and the tools they use, is key to deliver solutions. We spend at least 1 day/month on the field to get a better understanding of their problems and how it impacts their journeys as well as the ones of our final customers.

**You will be part of the Business & Service design chapter, a team at the heart of the brand-new Design Division alongside UX, UI, Product & Content design.**

**What we expect from you**

3 reasons this is a job for You
- You like starting from a blank page to give form to new products & services, processes & user experiences or to redesign an existing user journey.
- You like working in and driving cross-disciplinary squad towards a common objective, even on challenging assignments.
- You are open-minded, embrace change and ready to be familiar with our technologies

3 reasons this is not a job for you
- You can only function if every day of the week is nicely pre-defined.
- You have never heard about squads, agile ways of working & multidisciplinary teams.
- You don’t see the benefit in trying, failing, learning & trying again.

Profile

**Who you are**
- You have 2-5 years’ experience as business/service designer, UX strategist, or innovation consultant working on a diverse range of complex problems in a human-centric way.
- You are comfortable in facilitating workshops to co-create solutions together with stakeholders of all levels
- You have proven experience with Proof-of-Concept prototyping and user validation
- You have experience with design tools (like Figma, Sketch or Invision) and/or data analytics platforms (like Qualtrics, MicroStrategy or Tableau) is a plus
- You have strong conceptual mind, strategic thinking & sensemaking
- You have excellent visual & verbal communication skills
- You are fluent in English, Dutch and/or French
- You have hands-on mentality
- You are open to change attitude, ready to try concepts/approaches/tools for the first time
- You have le

  • IT Expert

    il y a 7 jours

    Brussels, Belgique AlmavivA de Belgique Temps plein

    The European Commission's financial and accounting management is supported by a corporate information system known as ABAC. It consists mainly of ABAC Accounting (SAP ECC-based), ABAC Workflow (in-house developed using Oracle database, WebLogic, and JAVA), and ABAC SAM (SAP ECC-based). Furthermore, it includes the ABAC Data warehouse (in-house developed...

  • SAP Data Expert

    il y a 4 semaines

    Brussels, Belgique The White Team Temps plein

    **SAP Data Expert - Brussels - European Commission** **DESCRIPTION OF THE TASKS AND THE SCOPE OF COMPETITION** The SAP Migration Cockpit, Data Services, BW, BPC and SAC Consultant is responsible for leading the design, development, and implementation of complex data migration, reporting, forecasting and planning solutions using SAP Migration Cockpit, SAP...

  • SAP Data Expert

    il y a 4 semaines

    Brussels, Belgique AlmavivA de Belgique Temps plein

    DESCRIPTION OF THE TASKS AND THE SCOPE OF COMPETITION - The SAP Migration Cockpit, Data Services, BW, BPC and SAC Consultant is responsible for leading the design, development, and implementation of complex data migration, reporting, forecasting and planning solutions using SAP Migration Cockpit, SAP Data Services, SAP BW, SAP BPC, and SAP SAC. The...

  • SAP Data Expert Bw Bpc Sac S/4 Hana Accounting

    il y a 3 jours

    Brussels, Belgique Sure IT Recruitment Temps plein

    **SAP Data Expert BW BPC SAC S/4 Hana Accounting On-Site Brussels Belgium 12 months + Long Term Mission Day Rate: Euros - Open** The SAP Migration Cockpit, Data Services, BW, BPC, and SAC Consultant is responsible for leading the design, development, and implementation of complex data migration, reporting, forecasting and planning solutions using SAP...

  • Eu - IT Expert (SAP Data Expert) - Brussels

    il y a 3 jours

    Brussels, Belgique The White Team Temps plein

    **CONTEXT/INTRODUCTION The European Commission's financial and accounting management is supported by a corporate information system known as ABAC. It consists mainly of ABAC Accounting (SAP ECC-based), ABAC Workflow (in-house developed using Oracle database, WebLogic and JAVA) and ABAC SAM (SAP ECC-based). Furthermore, it includes the ABAC Data warehouse...

  • SAP Project Manager

    il y a 7 jours

    Brussels, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a SAP Project manager to join our UniQue team in Belgium. What will you be bringing to the team? - Lead data migration, reporting, forecasting and planning projects from start to finish, including defining project scope, developing...

  • IT Expert

    il y a 4 jours

    Brussels, Belgique Serco Europe Temps plein

    Job Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...

  • Service Designer

    il y a 4 semaines

    Brussels, Belgique iO Temps plein

    Êtes-vous prêt à soutenir nos entreprises clientes dans leur transformation digitale ? Rejoignez iO en tant que Service Designer et faites une réelle différence pour les personnes et les organisations. En concevant **des services qui s'alignent de manière transparente avec les besoins des utilisateurs et les objectifs de l'entreprise**, vous jouerez...

  • Eu - SAP Data Expert in Brussels +7years of Exp

    il y a 7 jours

    Brussels, Belgique The White Team Temps plein

    Knowledge and skills: At least 7 years of experience in SAP data migration, reporting, forecasting and planning, including significant experience with: - SAP Migration Cockpit, - SAP Data Services, - SAP BW, - SAP BPC - Strong knowledge of SAP data migration reporting, forecasting and planning best practices and methodologies, including experience with: -...

  • UX Designer

    il y a 3 semaines

    Brussels, Belgique AMA European Consulting Temps plein

    **Business & Service designer**: Develop new or improve on existing products & services and their end-2-end experience, ensuring the best fit in terms of desirability (people), feasibility (technology), sustainability, and viability (business). You will follow the “double diamond” or service design methodology to complete your mission. You are the owner...

  • Solution Designer

    il y a 3 jours

    Brussels, Belgique Luminus Temps plein

    **MISSION** **TASKS** As a solution designer, you become part of an Agile team where you add value in 3 different ways: **Project delivery & release train build activities**: - You are accountable for estimating the effort and time required for solution design, configuration, implementation and unit/integration testing - You are accountable & responsible...

  • Graphic Designer

    il y a 4 semaines

    Brussels, Belgique CBRE Temps plein

    Posted- 21-Mar-2024- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Marketing- Location(s)- Brussels - Brussels Hoofdstedelijk Gewest - BelgiumCalling all dynamic, creative minds! Join our vibrant and dynamic Marketing team where we believe in the mantra “Work hard, play hard”. Can you wield graphic design tools like a pro,...

  • Graphic Designer

    il y a 4 semaines

    Brussels, Belgique BESIX Temps plein

    **Description de l'entreprise** BESIX RED is the subsidiary of the BESIX Group responsible for Real Estate development. The company covers three lines of activities: Offices, Residential and Mixed-use & Retail (incl. hotels & services). For over 30 years, BESIX RED has been developing major urban projects in a growing number of pan-European cities. As a...

  • UX/UI Designer

    il y a 4 jours

    Brussels, Belgique ARIAD Temps plein

    For one of our clients in the social sector, we’re looking for a UX / UI Designer. **You will**: Become a part of a UX & design team that has a social mission. You will make all digital services of the organisation more user friendly and accessible in use. You will create a kick-ass design system and create the best web components. Moreover, you will...

  • SAP Data Expert

    il y a 3 jours

    Brussels, Belgique Penguin Formula Temps plein

    Company Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...

  • SAP Data Expert

    il y a 7 jours

    Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    **Your tasks**: - Lead data migration, reporting, forecasting and planning projects from start to finish, including defining project scope, developing project plans, and managing project timelines and budgets; - Provide expert-level guidance on data migration, reporting, forecasting and planning best practices and methodologies, including SAP Migration...

  • Senior Consultant for Financial Services

    il y a 7 jours

    Brussels, Belgique eFinancialCareers Temps plein

    Senior Consultant for Financial Services Tasks: Support and deliver change projects, ensuring the timely delivery of such projects and within the budget Perform business analysis on operational processes and systems of financial institutions Proactively identify opportunities for improvement, both on assignments and for the development of the Reply...

  • Project Leader Data

    il y a 3 jours

    Brussels, Belgique 3D-ICT Temps plein

    Functie The ambition of our client’s Data & Reporting project is to significantly increase the efficiency with which data insights are generated. The client will reach this ambition by - Simplifying data definitions and centralising access to the data sources - Building industrialised data cockpits that will be designed top-down aroundstrategic domains -...

  • Data Governance Designer

    il y a 4 semaines

    Brussels, Belgique Belfius Temps plein

    Heb je belangstelling voor de wereld van de data? Wil je centraal staan in de transformatiestrategie van Belfius naar een echte “data driven enterprise”? Heb je zin om je kennis van het verzekeringsvak te delen om die om te zetten in data? Dan is deze uitdaging geknipt voor jou! Het Data Governance-team (bank en verzekeringen) bepaalt de reële manier...

  • UX Designer

    il y a 2 semaines

    Brussels, Belgique Smals Temps plein

    Chez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée...