O2cx Business Enablement Senior Analyst

il y a 3 semaines

Zaventem, Belgique Levi Strauss & Co. Temps plein

Purpose:
 Is responsible for the facilitation, alignment and follow up of cross Clusters -initiatives

 Determines the standard way of working on LSE-level for the different domains, ensure channel alignment

 Ensure the integrity of LS&Co OTC business practices by monitoring key processes as well as providing training and leadership to both LS&Co and Wipro business partners

 Facilitates process improvements in collaboration with relevant stakeholders in the organization

 Look for and pursue opportunities to develop and grow the business through effective use of technology and efficient/appropriate business processes - with an emphasis on converting manual processes to automation

 Creates a culture of continuous improvement and customer excellence

 Executes quality & compliance controls

 Act as a liaison between LS&Co (OTC/Finance/IT) and Wipro

 Gathers data insights & shares them with relevant stakeholders in
- and outside customer service

 Leverages the best practices across the Clusters

 Ensures SOP’s are current, and processes are documented

 Integrates with key partners to resolve issues

 Monitors agreed KPI’s and identifies areas for improvements, drive optimization in one of the methods like Lean Six Sigma or similar, adheres to agility and customer experience

Key Results:
 Alignment of critical business capabilities with technology roadmap and key business milestones

 Prioritized demand for technology and resource capabilities between business partners with business case and cost / benefit analysis

 Business requirement documentation and user test cases for strategic and operational initiatives

 Strong partnerships across the matrix - spanning business units (OTC/RTC/RTR/IT) and geographies (LSA/LSE)

 Understanding of variety of processes, priorities and project status across OTC, Finance, and IT business functions

 Drives process optimization, provides insight to digitalization and process automation

Additional Scope Information:
 Key Business Partners - LS&Co retained OTC/FICO/IT / Planning organizations, Wipro contractors, Cognizant IT contractors

Key Responsibilities:
 Participates in short
- and long-term planning sessions with Wipro and LS&Co business partners to improve business processes. Documents discussion and agreements.

 Liaises with Wipro and LS&Co business partners in order to provide technical and/or strategic solutions within OTC and related process tracks. Analyzes business workflows to address problems and inefficiencies.

 Periodical review and best practice sharing sessions to continuously improve the ways of working

 Identifies opportunities to streamline, consolidate, and automate manually intensive processes, which are onerous and error prone.

 Manages priorities of technical projects and requests within OTC (both Wipro and LS&Co). Assesses business needs and recommends options, risks and cost vs. benefits.

 Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers. Develops and assists in the presentation of business cases.

 Provides OTC and Finance business leadership on SAP enhancement projects.

 Develops test cases and validates results during SIT/UAT testing of projects. Ensures business results are adequately tested with mínimal risk.

 Acts as first point of escalation for technical problems with the OTC and Finance business processes (for both LS&Co and Wipro). Investigates, resolves and escalates problems as appropriate.

 Promotes an understanding of OTC roles, processes and activities to the business units. Acts as an advocate for proper business practices. Manages customers’ expectations.

 Writes and maintains adequate documentation to support and describe current work processes.

 Drives improvement in LS&Co audit resiliency by educating business partners and conducting quality reviews.

 Develop and publish routine and ad-hoc Analytics and Insights reporting focused towards: Market and Customer dynamics, OTC Performance Tracking and Capacity planning.

 Gathers data insights in order to increase order conversion ratio, team efficiency & support for improvements of CCC cash conversation cycle.

 SME (Subject Matter Expert): participate and contribute to answer questions about business processes, SAP, and related system functionality and reporting within assigned area. Participate and lead where appropriate OTC SME Projects/Initiatives as directed by GCC OTC Lead.

 Contribute to Frictionless Operations initiatives and priorities to meet Customer Expectations

**Education**:
 Bachelor’s degree or equivalent experience.

**Experience**:
 10+ years in a corporate environment required; apparel industry preferred. Order Management experience preferred.

5+ years’ experience with SAP/S4 HANA on Order to Cash system preferred

Specialized Knowledge/Technical Skills:
 Requires lea

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