Client Services Manager, Emea
il y a 4 jours
**Who We Are**
At FrontierView, we are invested in working collectively from all corners of the globe to meet the dynamic challenges of changing market conditions and the ever-evolving business priorities of our client executives. In our three offices around the world, our leadership strives to create a culturally diverse, stimulating, and creative atmosphere where every employee can reach their individual best.
As we plan for continued growth, we are seeking a **Client Services Manager** **to join our Europe, Middle East, and Africa team in London or Brussels.** Qualified individuals with a passion for emerging markets are strongly encouraged to apply.
**Job Description & Responsibilities**
Client Services Manager (CSM) are responsible for managing and actively growing FrontierView’s relationship with clients and prospects across the EMEA region. Working collaboratively with both senior and junior members of the FV team, the CSM will have full revenue responsibility and will interact frequently with clients (senior executives) across a range of sectors to:
- Drive revenue growth through renewals of existing accounts (manage/oversee ~20+ clients), plus upsell through sale of additional products, and acquisition of new clients
- Ensure that existing clients receive the expected value from FV’s services and drive their renewal decisions
- Deliver incremental revenue through relationship expansion and through the sale of custom engagements
- Work closely with the commercial team to increase the universe of target clients, and develop the required pipeline to achieve target
- Diagnose critical business issues
- Facilitate the value and delivery of FrontierView services
- Ensure clients renew their relationship with FrontierView
- Increase the contract value of accounts
- Identify and sell additional FrontierView services to clients
- Bachelor’s degree (or equivalent work experience) in business, economics, or other related field
- 2-4 years of experience in client services or business development selling intangible products such as research or advisory services
- Proven track record of successful renewal book and/or exceeding sales targets and managing a new business territory
- Excellent communication skills, both written and verbal
- Hungry for professional growth, low ego, high conviction: strong self-starter who is comfortable with ambiguity, yet drives towards clarity
- Competitive spirit
- Incredibly curious: fast learner, motivated, resourceful
- Empathetic and entrepreneurial: instills trust and credibility with prospects and internal team members
- Problem solver: Organized and analytical, balanced with getting things done
- Excellent interpersonal, communication, presentation, and persuasion skills.
- Professional, responsible, self-motivated and disciplined
- Strong executive presence
- Demonstrates proactivity, ownership and accountability
- Experience in sales, lead generation, fundraising, account management or customer service
- Experience with digital marketing and consulting sales a plus
- Exposure to different cultures - comfortable in an international environment either through work, school, or travel
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