Service Now Information Systems Analyst

il y a 4 jours

Brussels, Belgique Equans Temps plein

**Domaine**: Fonctions Supports/IT et Digital
- **Type d'emploi**: Standard
- **Temps de travail**: Full-Time
- We are looking for an experienced **Service Now Information Systems Analyst** to strengthen the IT team in Brussels.

You become part of a team of SDMs and service coordinators.

**The job?**
- you analyze the needs of the different business users throughout different projects
- you work in an agile methodology
- you fill the gap between the stakeholders and the developers
- you interact with architects and experts to ensure the solution’s implementation
- you are able to customize or parametrize software suites (ServiceNow) when possible
- you prepare and execute a testing of the solution
- you document processes, requirements, solutions and user guides
- you oversee development and improvement of the Service Request catalog and Self-Service Portal
- you provide expert advice, support, and recommend best practices for ITSM/HR/SPM/POM process as implemented in the ServiceNow tool

**Are you up for IT?**
- you have at least 3 years of experience in:

- functional and/or business analysis
- the ServiceNow tool
- IT Service Management
- you have worked for at least 2 years in an agile environment
- knowledge of CIS ITSM, CSA, ITIL required
- knowledge of CIS POM, CIS HRSD, CIS SPM/ITBM is a plus
- software: MS Office, MS Visio
- you can set up test cases and guide the business during testing
- you communicate in a concise but kind way and have good social skills
- you are pro-active and have a problem solving mindset
- you are customer-oriented and have a learning mentality
- you can work independently
- you value the team’s success more than you value your personal achievements
- you are open for very regular mobility across all sites of Equans in Belgium
- languages: full professional proficiency in English, Dutch and/or French

**Want to tackle tomorrow’s multi-technical challenges with us?**

Then join our experts in the various **innovative** and **exciting projects** of Equans. You get the opportunity to use your **technical skills** as well as to discover **cutting-edge technologies** and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that You also get:

- a **competitive salary** in line with your education and experience
- interesting **training and career opportunities**:

- group-, hospitalization-, disability **insurance**:

- eco & **meal vouchers**, representation allowance
- concessionary travel, **lease car**:

- **smartphone **with subscription, laptop, internet fee
- **additional paid leave**, seniority leave, homeworking

**We are looking forward to meeting you**

**Postuler pour cette offre d'emploi**

**Lieu de travail**: Brussels Bruxelles-Capitale Belgium

**Itinéraire dans Google Maps**

**Postuler pour cette offre d'emploi

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