Service Now Itsm Analyst
Il y a 6 mois
We want to strengthen our team of Analysts for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on
Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional and personal growth.
Within our family of consultants you will also find a tight-knit community of IT professionals where you can exchange ideas, experiences, and maybe even discover new branches of the ever-evolving IT industry.
As a ServiceNow ITSM Analyst, your main tasks will be:
- You will capture user requirements and participate in creation of roadmap for ITSM within the organization, in concertation with stakeholders (ServiceNow platform management, customer stakeholders, architects, Product Owner,).
- You will participate in effort estimations on captured requirements, ability to do first feasibility check on requirements from functional and size point of view
- You have knowledge of system and functional testing of ServiceNow components
- You will support technical consultants in configuration & development and users in user acceptance testing and roll-out
- You will assure UAT has been done and has been signoff by stakeholders
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