Itsm Administrator
Il y a 6 mois
**ITSM Administrator
- **Working Location**:Brussels, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- 3+ years of experience in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting
- System Management knowledge of Windows and Linux Operating Systems
- Advanced skills in MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience and certification in IT Service Management (i.e. ITIL V3 or V4)
- A thorough knowledge of English language (most of the work of the NCI Agency is conducted in English language)
**Desirable Qualifications/Experience**:
- BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting
- Prior experience and references of working in an international environment comprising both military and civilian elements
- Some knowledge in MS SQL Database administration, performance management, data modelling and data representation
- Experience in large IT infrastructure (data centres, networking, security, end user devices) implementation projects
**DUTIES/ROLE**:
- Provide Level 1 (First Line) and Level 2 (SME) Support of the ITSM Applications. Work as assignee and coordinator of the SMC Support Group tickets in accordance with the defined SLA goals
- Support the ITSM Applications by performing health checks, configurations, validating data integrity, IT Service Continuity Management and Recovery
- Proactively engage in the Continual Service Improvement of the assigned systems
- Develop, test, update and manage the Service Request Definitions in the Service Request Portal
- Create and maintain the necessary ITSM reports
- Perform other duties as may be required
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