System Administration

il y a 5 jours


Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD1630**:
**Role: System Administration**

**Locations: Brussels,Belgium**
- SMT: Helpdesk tool based on Micro Focus Service Manager 9.64
- MY IT Support (MITS): Self-service web-based tool for registering standard requests and incidents (the web portal of SMT)
- ServiceNow: The ServiceNow is a SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. (ServiceNow Platform including ITSM, ITBM, HR,... modules)
- The SMT SUPPORT Main Services are:

- 1. Troubleshooting of the EC Service Management tools (ITSM tools) for Incident, Problem, Change and Knowledge management modules.
- 2. Configuration, Deployment, Administration, System Supervision and monitoring of the EC Service Management tools.
- 3. EC Service Management tools Software updates & Releases deployment. (change/release management)
- 4. Continuous improvement. (Monitoring, Release testing and deployment)
- Profile Required skills:

- ITIL foundation certified (and proven experience with ITIL processes).
- ServiceNow System Administrator Certification.
- ServiceNow Implementation Specialist Certification.
- Experience with ticketing systems (ServiceManager, ServiceNow, etc.).
- Basic Knowledge of Database Management (Oracle/SQL) and Linux operating system.
- Required languages:

- The language requirements include oral and written fluency in both EN and FR.
- Preferred skills:

- Knowledge and certification in ServiceNow products (HR, ITSM,..).
- ServiceManager 9.x, Connect-IT and related products (by HP/Micro Focus) system administration.
- Experience with Web services (Xml/Soap/Rest).
- Basic knowledge of Java scripting (for light customization purpose).
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire


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