Siam Servicenow Itsm Consultant

Il y a 2 mois

Brussels, Belgique Capgemini Temps plein

Due to significant growth from ever-increasing client demands, we are looking for a ServiceNow ITSM Consultant to reinforce our Service Integration & Management (SIAM) Chapter. As ServiceNow ITSM Consultant, you will be part of the SIAM Chapter within Capgemini’s Cloud & Edge consulting practice that is primarily responsible for providing Service Integration solutions. The team provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation.

Your challenges as a ServiceNow ITSM Consultant

In this role you can expect to:

- Work closely with customers to research, design, develop and deliver innovative ServiceNow solutions to improve their business processes
- Be involved in the full project lifecycle from Pre-Sales through to Go-Live
- Lead the ITSM requirement gathering process to understand business needs and translate these into technical requirements
- Make recommendations for effective and cost-efficient workflows
- Drive design workshops with both in
- and external stakeholders to improve the adoption of the ServiceNow platform and user experience
- Prepare prototypes in our ServiceNow demo instances and run demo sessions with our proposed ServiceNow solutions
- Support with Pre-Sales activities and responding to RFP’s and RFI’s

What you bring to us

You have several years of experience working with ServiceNow ITSM. Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring the following:

- You have a bachelor’s or master’s degree in Computer Science, Information Technology, or a related field
- Offer:

- A unique environment for your personal development
- A career where high performance is rewarded and where freedom, industrialization, innovation and trust are in the spotlight
- Wide range of training and development opportunities
- A competitive salary package
- Scripting, integrations, platform configuration, design, Service Portal customization, and deployment

ServiceNow Certifications:

- ServiceNow CSA (Certified System Administrator) certification and CIS-ITSM certification

Technical Skills:

- Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
- Experience with platform implementation, migration and/or upgrade projects

Offer:

- A unique environment for your personal development
- A career where high performance is rewarded and where freedom, industrialization, innovation and trust are in the spotlight
- Wide range of training and development opportunities
- A competitive salary package

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