Servicenow Itom Specialist

Il y a 5 mois


Brussels, Belgique Red and Green Biz Temps plein

Onsite requirements: Brussels when workshops are happening (1-4 times per month)

Location: Brussels (Hybrid working )

Languages: Dutch (preferred), English only will also be considered
- Demonstrated experience in guiding and supporting ITOM suite engagements during presales, design and implementation stages.
- Experience in leading at least three full lifecycle ITOM implementations, with specialization and certifications in Configuration Management, Discovery, Service Mapping and Event Management
- Solid understanding of CMDB relationships and hierarchy, CMDB Health (Dashboards) and the CSDM framework
- Expert knowledge of third-party integrations with ServiceNow
- Strong ITSM and CSM working knowledge with the ability to articulate the benefits of the integrated ITSM, CSM and ITOM approach as part of Service Operations.
- Experience with designing, configuring, and deploying ServiceNow ITOM solutions that meet business requirements and adhere to industry best practices and standards.
- A track record in leading customers through knowledge and requirements discussions and workshops for implementing ServiceNows CMDB and / or ITOM portfolio.
- Can master both the technical and business side in order to become the bridge that enables technology to solve business needs.
- Typical traits of our ServiceNow CMDB/ITOM consultant’s (one or many of the following):

- 5+ years of ServiceNow related experience
- Excellent CMDB and ITOM business domain understanding, with the ability to translate theoretical concepts and client requirements into practical solutions that deliver value.
- Strong understanding of ServiceNow architecture, development, and best practices
- Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.
- Has strong communication, presentation and report writing skills
- Experience with Agile and Scrum development approaches

**Salary**: From €75.000,00 per year

Work Location: In person



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