Service Delivery Manager

Il y a 4 mois


Brussels, Belgique HAYS Temps plein

International company | IT | Information Technology | Service Delivery Manager | Insurance

**Your new company**

An international company in the insurance sector.

**Your new role**
- Oversee outsourced IT end-user support service contract, ensuring compliance with agreed service level agreements (SLAs).
- Participate actively in governance with various partners.
- Drive continuous improvement process, working closely with quality assurance team and business needs.
- Define and coordinate implementation of continuous improvement plans across service management and commercial/product teams.
- Monitor workplace service quality, employee satisfaction, and operational performance indicators.
- Contribute to service quality initiatives, enhancing workplace services and processes.
- Analyze Service Desk data, identifying trends and recurring issues, and driving structural improvements.
- Take ownership of Service Desk practice (ITSM), promoting efficiency and value.
- Manage supplier relationships for Workplace Services.
- Lead expert knowledge-based quality service situations, providing solutions and supporting implementation.
- Communicate trends, risks, and improvement plans to leadership.

**Your profile**
- Bachelor's in IT, business, or related field, or equivalent training.
- Minimum 10 years in IT services sector.
- Excellent written and oral communication skills in English (French/Dutch is a plus).
- Knowledge of Digital Workplace technologies.
- Experience with ServiceNow ITSM.
- Strong knowledge of MS Windows 10 administration.
- Problem-solving and collaboration skills for recurring issues.
- Familiarity with ITIL processes (ITIL 4 Foundation certification a plus).

**What you'll get in return**
- Competitive salary and personal/collective bonuses.
- Comprehensive insurer benefits, including health and discounts.
- Flexibility with 35 days off, remote work, sports facilities, and training opportunities.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

1098035

Very attractive salary package


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