Host/hostess
Il y a 7 mois
**Company Description** The Hoxton, Brussels** is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar - TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.
**Job Description** What you'll do...**
- Take reservations over the phone, handle payments and, when necessary, support the team with service
- Anticipate our guests' needs and always look for the best solution to exceed our guests' expectations
- Work closely with the rest of the team and help create a positive and fun environment
- Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction
- Adopt an attitude aimed at problem solving
- Master the use of the online reservation system ad be sure to add all necessary information to reservations
- Notify the outlet manager in the case of group reservations of more than 10 people
- Distribute reservations evenly among waiters on duty and share all necessary information
- Inquire with the kitchen about dishes of the day and any shortages
- Answer the phone within three rings, politely, using a friendly and informative tone
- Make sure you are thoroughly familiar with all menus served in R&B outlets: ingredients, preparation, presentation, prices, dishes of the day
- Interact in a friendly, service-oriented manner with guests and colleagues
**Qualifications** What we're looking for...**_ _**
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality - whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
**Additional Information** What’s in it for you**
- Hox Hero and Nifty fifty rewards for going the extra mile and living our values
- Food on us during your shift
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us)
- Plenty of opportunity to progress and change it up while you’re with us - we’re growing quickly and globally and are part of a diverse family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Time off to volunteer with one of our partner charities
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
- Regular team get togethers, from our High Fives to our (pretty special) team parties - we know how to have a good time
- Pay if forward, refer a friend and get a bonus on us
- Reimbursement of transport costs (80%)
- Eco Voucher (up to 250€/year)
- 13th month of salary
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