Analyst Business Operation System Support

**Function**:
**_Job Description_**:
To provide liaison support functions across Program Management, Customer Care Center, Distributions Centers, Credit and Accounting, the Information Technology (IT) functional areas, and our external clients. Coordinates all steady state IT activities including daily support tasks, scoping and testing enhancements and new functionality.

**_Job Responsibilities_**:

- Primary responsibility is supporting, working and resolving tickets. Internal and client Issues are tracked in a help desk system.
- Review, edit and create supporting documentation for client issues and resolutions.
- Provides first line support for daily issues around Enterprise Systems, Integration, and WebCommerce activities.
- Performs root cause analysis and determine resolution with support from SR. Analysts / Leads.
- Documents and coordinates issue escalation to the proper functional area.
- Assists in, or leads, project management on IT activity.
- Assists in the testing around code fixes, enhancements, and new functionality.
- Serves as liaison between all business and Information Technology discussions.
- Attends internal/external client meetings to serve as IT representative.
- Interacts with PFSweb Account Management, IT functional area managers and developers, and functional areas (call center, distribution centers, credit, and accounting)

**Profile**:
Your natural talents and recognized skills will enable you to evolve in a fast growing international company providing full e-commerce service solutions for large brands. You build your career around values such as team spirit, anticipation, enthusiasm, open communication, service-orientation, leadership, international culture and results.

**_ Job Requirements_**:

- 1 or 2 years’ experience in Supply Chain/DC Environment
- Experience, both technical and practical, in using or implementing an ERP (Enterprise Resource Planning) is a plus
- Work history in a multi-client Operations environment a plus

**_Desired Skills_**:

- Self-Starter - ability to execute and implement change
- Confident, Positive, Optimistic but Realistic Attitude
- Strong work ethic
- Understand escalation path
- Ability to see solutions are ahead of trend to build reputation with clients
- Eager to learn and can learn quickly with limited support;
- Highly energetic personality - a motivator
- Critical Thinking - strategic and highly analytical
- Goal Oriented - naturally motivated to reach goals
- Interpersonal/Communication Skills - an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objective
- Tenacity, can deal with resistance and frustrations;
- Provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff
- Professional - unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior

**Offer**:

- A competitive salary, supplemented with attractive fringe benefits
- The opportunity to work autonomously in a diverse function within a fast growing international company leading in its sector
- The possibility to fully develop your talents and to grow within your function
- An easily accessible and friendly work place
- Work-life balance: flexible work schedule
- Full time 37h/week
- Meal vouchers
- Hospital insurance
- Pension insurance
- Laptop
- Salary to be discussed
- Internet allowance

For more information:
Call **CHARLINE BLANJEAN**
at the number**:0490447460**

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