Air Logistics Customer Care Specialist Pharma
il y a 7 jours
If you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team**
Your Role**:The Air Logistics Customer Care Specialist Pharma & Healthcare is responsible for ensuring that our customer's experience is a positive one every time they engage with Kuehne + Nagel. Specifically, he/she will be part of a team within our CCL’s - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.**
Your Responsibilities**:
- Pro-actively advise and consult Customers to ensure satisfaction;
- Monitor Customer Shipments to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint;
- Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables;
- Field Complaint Calls, and provide problem resolution in alignment with stakeholders;
- Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure;
- Manage Operational Relationship: Knowledge exchange with the sales and account mgt teams;
- Creating, refining and reviewing reports as needed including Performance analysis;
- Manage Claims from reporting through to closure.
LI-JD2
**Your Skills and Experiences**:
- Bachelor Degree or equivalent in Freight Forwarding;
- Proven experience in Air logistics;
- Strong knowledge in Freight Forwarding;
- Advanced knowledge on industry-specific guidelines and adherence to regulatory requirements;
- Ability to communicate persuasively whilst demonstrating adaptability and empathy;
- Problem-Solving and able to work under pressure;
- Willingness to continuously improve;
- Languages: Very good verbal and written knowledge of English and Dutch required. Any other language is an asset
- Knowledge of pharma and/or healthcare is a strong plus.
**Good Reasons to Join**:We offer an employee friendly and casual environment for you to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
-
Customer Care Specialist Pharma
il y a 5 jours
Machelen, Belgique Accent Temps plein**Functiebeschrijving** Voor onze vacature als Air Logistics Customer Care Specialist Pharma & Healthcare te Machelen ben je verantwoordelijk voor volgende zaken: - Je zorgt ervoor dat de ervaring van onze klanten elke keer dat ze contact opnemen positief is. - In het bijzonder zal hij/zij deel uitmaken van een team binnen onze CCL's - Customer Care...
-
Air Logistics Operational Care Team Leader
il y a 3 jours
Machelen, Belgique Kuehne+Nagel Temps pleinIf you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team! ** Your Role **:As the Operational Care Team, you ensure that daily processes run smoothly. You always have an eye on the continuous improvement of processes, and document standard processes and you are in regular contact with...
-
Customer Care Specialist
il y a 7 jours
Machelen, Belgique Top Skills Temps pleinAls je een bijdrage wilt leveren aan een van de meest succesvolle logistieke organisaties, dan is dit een uitstekende kans om ons team te versterken! De Air Logistics Customer Care Specialist is ervoor verantwoordelijk dat onze klanten een positieve ervaring hebben, elke keer dat ze contact hebben met het bedrijf. De Customer Care Specialist maakt deel uit...
-
Air Logistics Tender Specialist
il y a 14 heures
Machelen, Belgique Kuehne+Nagel Temps pleinIf you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team! ** Your Role **:The Tender Specialist - Air Logistics will work together with the Procurement team and will help to win new business and retain existing customers through tender proposals process. This role will be an essential...
-
Air Logistics Booking Specialist
il y a 14 heures
Machelen, Belgique Kuehne+Nagel Temps pleinIf you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team! ** Your Role **:The Booking Specialist is responsible for managing customer shipments by securing buying rates (when required) as well as capacity with qualified carriers/partners and liaising with our customer care specialists...
-
Air Freight Logistics Coordinator
Il y a 7 mois
Machelen, Belgique Select Temps pleinProcess & follow up day to day export document flow, en customs clearance - Process & follow up inbound & outbound trucks - Coordinate activities with the warehouse - Report & follow up of paperwork irregularities to the origin stations for correction - Data-entry in our customs IT system - Providing flight alerts to the airline and destination - you have a...
-
Air Logistics Pricing
il y a 6 jours
Machelen, Belgique Kuehne+Nagel Temps pleinIf you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team!** Your Role**:The Pricing & Tender Specialist - Air Logistics will work together with the Procurement team and will help to win new business and retain existing customers through tender proposals process. This role will be an...
-
Air Export Pharma Agent
il y a 1 semaine
Machelen, Belgique Expeditors Temps pleinCompany Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...
-
Management Trainee
il y a 4 jours
Machelen, Belgique Kuehne+Nagel Temps pleinDo you want to kickstart your career? At Kuehne-Nagel Machelen, we offer exciting Management Traineeships that will challenge you and prepare you for a successful career. Would you love to: - Work for the number 1 market leader in AIR logistics worldwide? - Experience all aspects of logistics whilst actively contributing to our success? - Be part of a warm...
-
Air Freight Customer Service Specialist Import
Il y a 4 mois
Machelen, Belgique DHL Temps pleinAls **Air Freight Customer Service Specialist Import** ben je het eerste aanspreekpunt voor specifiek toegewezen klanten. Hieronder een greep uit het takenpakket: - De orders van deze klanten accepteer je en geef je door aan het operations department. - Door je pro - actieve ingesteldheid ben je continue op de hoogte van de lopende zendingen en communiceer...
-
Air Freight Customer Service Specialist Export
il y a 3 semaines
Machelen, Belgique DHL Temps pleinAls Air Freight Customer Service Specialist Export ben je het eerste aanspreekpunt voor specifiek toegewezen klanten. Hieronder een greep uit het takenpakket: - De orders van deze klanten accepteer je en geef je door aan het operations department. - Door je pro - actieve ingesteldheid ben je continue op de hoogte van de lopende zendingen en communiceer je...
-
Logistic Coordinator
Il y a 9 mois
Machelen, Belgique Select Temps pleinProcess & follow up day to day export document flow, en customs clearance - Process & follow up inbound & outbound trucks - Coordinate activities with the warehouse - Report & follow up of paperwork irregularities to the origin stations for correction - Data-entry in our customs IT system - Providing flight alerts to the airline and destination - you have a...
-
Air Import Agent
il y a 14 heures
Machelen, Belgique Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...
-
Air Freight Customer Service Specialist
Il y a 6 mois
Machelen, Belgique Robert Walters Temps pleinBen jij klaar voor een nieuwe uitdaging in de dynamische wereld van luchtvracht en logistiek? Voor een toonaangevend logistiek bedrijf in Brucargo zijn wij op zoek naar een enthousiaste en gedreven Air Freight Customer Service Specialist voor de farma- en healthcaresector. Als eerste aanspreekpunt voor specifieke toegewezen klanten in de farma- en...
-
Junior Project Members Air Cargo Belgium
Il y a 2 minutes
Machelen, Belgique AIR CARGO BELGIUM Temps plein**Air Cargo Belgium** Air Cargo Belgium (ACB) represents the Air Cargo community at B RU cargo. On behalf of airlines, handlers, forwarders, airport authority and other stakeholders, we set out strategic and ambitious goals for the development of BRUcargo, we take the lead in innovative and digital projects and we involve all stakeholders and governmental...
-
air freight specialist, customer service specialist
il y a 3 semaines
Machelen, Flanders, Belgique Robert Walters Temps pleinBen jij klaar voor een nieuwe uitdaging in de dynamische wereld van luchtvracht en logistiek? Voor een toonaangevend logistiek bedrijf in Brucargo zijn wij op zoek naar een enthousiaste en gedreven Air Freight Customer Service Specialist voor de farma- en healthcaresector. Als eerste aanspreekpunt voor specifieke toegewezen klanten in de farma- en...
-
Air Freight Customer Service Specialist
il y a 3 semaines
Machelen, Flanders, Belgique Robert Walters Temps pleinBen jij klaar voor een nieuwe uitdaging in de dynamische wereld van luchtvracht en logistiek? Voor een toonaangevend logistiek bedrijf in Brucargo zijn wij op zoek naar een enthousiaste en gedreven Air Freight Customer Service Specialist voor de farma- en healthcaresector. Als eerste aanspreekpunt voor specifieke toegewezen klanten in de farma- en...
-
Air Import Agent
il y a 1 semaine
Machelen, Belgique Ceva Logistics Temps plein_CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...
-
Customer Service Air Import or Export
il y a 2 jours
Machelen, Belgique Topangels Temps pleinOur client is a Japan-based logistics company with a global reputation. They began working as a logistics provider more than 80 years ago, and their ground transportation business dates back to 1872. Their service ranks among the top five in the world. Their global network, comprising over 731 locations, allows them to smoothly connect the world through...
-
Customer Service Representative
il y a 1 semaine
Machelen, Belgique TopAngels NV Temps pleinOur client is a Japan-based logistics company with a global reputation. They began working as a logistics provider more than 80 years ago, and their ground transportation business dates back to 1872. Their service ranks among the top five in the world. Their global network, comprising over 731 locations, allows them to smoothly connect the world through...
