Team Lead Services and Support

il y a 5 jours


Gent, Belgique Waylay Temps plein

**Job description**

To accelerate our growth and streamline our customers’ successes, we are looking for a hands-on enthusiast to join our team. Backed by a strong R&D team and product organization, the Team Lead Services and DevOps will build and lead a team of Service Engineers and Support Engineers.

**Responsibilities**
- You are responsible for the Waylay Services and Support team and work cross-functionally with the Sales and R&D teams.
- You lead Customer support, as well as customer project implementations.
- You lead the existing services and DevOps team and grow the team over time. You define vital skills, training, and development paths for team members.
- You lead the team to work through challenges productively. One of these challenges is building a global team that provides 24x7 support and delivers the service to local and nearshore people.
- You make services budget estimates for inclusion in customer proposals, and your follow-up on project costs versus budget and make sure that services and projects are adequately invoiced.
- You build a long-term trust relationship with customers and they can rely on your professionalism, transparency, and to-the-point communication.
- You are hands-on and able to understand customer problems and how Waylay’s technology can resolve these.
- When the world goes back to a pre-corona working environment, and WFH is no longer the general guideline, this role requires coworking with the team in Gent, Belgium.
- Ability and willingness to occasionally travel required
- You report to the CTO
**Skills & Experience**
- Master’s degree in engineering and/or technology, or an equivalent combination of education and experience.
- You have five years of relevant industry experience in a combination of product engineering, cloud services, and field services. Prior experience in an international scale-up is a must.
- The ability to individually coach, mentor, and develop services team members to enhance their performance.
- Well organized, able to multitask, own and manage multiple deadlines to successful completion. Ability to synthesize information from various sources into a coherent plan. You have time management and planning skills.
- You radiate drive and energy and can move a team forward both in good and in challenging times.
- You display a passion for what you do, a drive to improve, and a relentless commitment to win.
- Since customer-facing activities are essential, you have strong communication and interpersonal skills.
- You value teamwork and accountability.

Pay: From €1.00 per year

Schedule:

- Day shift
- Flexible hours
- Monday to Friday

**Education**:

- Master's (preferred)
**Experience**:

- Cloud services: 5 years (preferred)


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