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Field Service Technician
il y a 3 semaines
Job Purpose:
Service engineer is responsible for
the maintenance and repair of machines that have been sold. You offer
off-site corrective and preventive maintenance as well as other after-sales
technical support solutions. Service engineer interacts with customers to
provide information and procedures to address the inquiries, concerns and
requests to their equipments
**Ce que nous demandons de vous**:
Duties and responsabilities:
- Evaluates and
resolves problems of the customer to ensure their satisfaction including direct
reporting
- Be ready to travel
100 nights per year
- Repair of units at
PT
- Independently
troubleshoot mechanical and electrical failures at an expert level
- Install the
equipment at customer site (SAT);
- Training for the
product range at customer site
- Develop and maintain
relationship with customers
- Dealing
directly with the technical queries of the customers through telephone and
- Report common
complaints of customers in order to address the situation for future reference
- Propose feedback on
product development, features and functions
Promote
directly and indirectly spare parts salesKnowledge and experience:
- Experience in customer
relationship
- Electrical and mechanical
background
- Knowledge of raw materials
- Knowledge to read and understand a
technical drawing or specification
- Ability to analyze problems and
solve problems
- Familiar with all parts of the
product range as well as familiarity with electrical or mechanical procedures
that may have effect on the products
Knowledge of reportingSkills
Problem Solver
Confident and reliable
Troubleshooting Problems
Self-motivating
Flexible
Stress resistant
Customer Oriented
Microsoft office tools (Word, Excel, Outlook)
Language: English written and spoken - French and
German are an asset
**Nous vous offrons**:
A temporary contract with a chance of being hired Please note: the two most important points for this offer are: 1) Agree to spend at least 100 nights a year abroad (India, Japan, US, etc.)2) Be perfectly bilingual FR-EN; there will be tests to this effect.
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