Senior Manager Bioprocess: Application and Service

Il y a 5 mois


Nivelles, Belgique Donaldson Temps plein

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Introduction

Key Responsibilities- Lead a global team of Field Engineers (executing SAT, IQ/OQ and equipment maintenance) and Application Specialists (supporting customers process development, building protocols and executing training)- Provide guidance, support, and mentorship to ensure the highest level of performance and customer satisfaction. Build team know-how and capability.-
- Ensure that the service teams collaborate closely with the sales team in converting prospect clients by acting as first point of contact for technical questions and advice.- Collaborate with the engineering and product management teams to identify opportunities for product and service enhancements based on customer feedback and market trends.- Serve as a technical escalation point for complex customer inquiries and issues, ensuring that the service teams work closely with their internal stakeholders (sales team, engineering, and development teams) to troubleshoot and resolve technical challenges in a timely and effective manner.- Establish and maintain strong relationships with key customers, acting as a trusted advisor and strategic partner to understand their unique needs and provide tailored solutions.- Participate to conferences and act as KOL / ambassador for Univercells Technologies solutions.- Drive continuous improvement initiatives to enhance team performance, efficiency, and effectiveness in delivering exceptional customer service and support.- Provide regular performance feedback, coaching, and training to team members to foster professional growth and development.

Qualifications

Education- Master, PhD. or Engineering degree. Most preferred degrees are Bioengineer, Biotechnology, Bioprocessing or any alternative Scientific Master / Engineering degree with relevant experience.

Experience- 10+ years of experience in Biotechnology / Bioprocessing industry preferably Cell & Gene Therapy, ATMPs and Viral Vaccines segments including several years of technical teams leadership.- 2+ years of experience managing people managers- Global leadership experience is a plus- Experience at both supplier and customer side in biotech is a plus,

Knowledge- Strong knowledge of upstream biological processes, GMP and single use bioreactors technology knowledge.- Downstream knowledge is a plus.

Personality- Curiosity and passion for the biotech industry and willing to act as a biotech ambassador for Univercells Technologies- Assertiveness, ability to clearly articulate and defend propositions in order to convince and influence- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationship with customers- Flexibility to travel on a regular basis

Language- Excellent level of written and spoken English- Knowledge of French is a plus

Offer

We offer a long-term contract, a competitive salary package including company car and bonus, a wide array of extra legal advantages and the possibility of evolution in an international, dynamic and fast-growing company.

LI-GP1

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.



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